NOUR23 AHMED
Jeddah,Saudi Arabia
Summary
Adaptable with keen eye for detail and proactive approach to ensuring organizational compliance. Skilled in performance observations, with strong background in team leadership and process improvement. Committed to driving compliance excellence and optimizing performance in inflight services manager role.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Aviation Safety instructor
Flynas
Jeddah, Saudi Arabia
2022.03 - Current
- Engaged students through hands-on activities, significantly boosting interest in subject matter.
- Adapted teaching styles to personalise learning experiences for each student.
- Implemented diverse teaching strategies to cater for various learning styles.
- Managed student behaviour by enforcing classroom rules and maintaining discipline.
- Provided constructive feedback on assignments with clear suggestions for improvement.
- Ensured compliance with safety guidelines during practical sessions to minimise accident risks.
- Maintained up-to-date subject knowledge to deliver accurate information.
Inflight services supervisor
Flynas
Jeddah, Saudi Arabia
2019.10 - 2022.03
- Identified potential risks and mitigated them through proactive measures.
- Conducted performance appraisals with employees for career development discussions.
- Coordinated with other supervisors to maintain consistency across shifts.
- Fostered positive work culture to boost employee morale.
- Provided constructive feedback to staff for improved performance levels.
- Implemented company policies effectively, maintained high standards of service delivery.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
Cabin crew part time service instructor
Flynas
Jeddah, Saudi Arabia
2014.01 - 2019.11
- Utilized latest technology for effective instruction, enhanced classroom engagement.
- Created safe and inclusive classroom environment promoting mutual respect amongst pupils.
- Engaged students with hands-on activities resulting in increased interest in subject matter.
- Encouraged critical thinking and problem-solving skills through group activities.
- Managed over 25 crew per class.
Cabin crew supervisor
Flynas
Jeddah, Saudi Arabia
2013.02 - 2019.10
- Demonstrated strong leadership skills in managing cabin crew members, fostering supportive work environment on board.
- Represented airline professionally during interactions with customers or authorities on ground.
- Elevated team performance with regular training and feedback sessions.
- Apply Check & release 4 crew per flight.
Flight purser
Flynas
Jeddah, Saudi Arabia
2010.07 - 2013.03
- Promoted airline products and services, enhanced customer satisfaction.
- Trained new crew members, improved team performance.
- Ensured passenger comfort by attending to their needs and requests.
- Adhered strictly to aviation regulations, promoted safe flying experiences for all aboard.
- Manage over 200 people per flight day including but not limited to passengers, crew and ground operations staff.
- Handled difficult situations to achieve peaceful resolution.
Cabin crew member
Flynas
Riyadh & Jeddah, Saudi Arabia
2008.11 - 2010.07
- Fostered good relationships with passengers from diverse cultural backgrounds promoting inclusive atmosphere onboard.
- Coordinated effectively with ground staff during boarding and debarking processes ensuring minimal delays.
- Ensured safety regulations compliance for passenger security.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Managed and helped over 180 passengers per flight sector.
Education
Bachelor of Business Administration - Business administration
Mansoura University
Egypt 2004.07 - 2007.07
Skills
Aviation regulations knowledge
- Decisive leadership
- Airline operations understanding
- Staff supervision
- Customer services excellence
- Leadership competence
- Employee training
- Delegating effectively
- Staff development
- Task prioritisation
Timeline
Aviation Safety instructor
Flynas
2022.03 - Current
Inflight services supervisor
Flynas
2019.10 - 2022.03
Cabin crew part time service instructor
Flynas
2014.01 - 2019.11
Cabin crew supervisor
Flynas
2013.02 - 2019.10
Flight purser
Flynas
2010.07 - 2013.03
Cabin crew member
Flynas
2008.11 - 2010.07
Bachelor of Business Administration - Business administration
Mansoura University
2004.07 - 2007.07