Nour AlNazer
Riyadh,Riyadh Region
Summary
Results-driven sales professional with experience in building strong customer relationships, achieving sales targets, and delivering excellent customer service. Skilled in communication, negotiation, and identifying customer needs to drive revenue growth. Committed to exceeding goals and contributing to business success
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Salon Operation Developer
Prestige Cuts Barbershop
Riyadh, Riyadh Region
2025.08 - Current
- Improved system functionality with regular updates and bug fixes.
- Optimised website performance by implementing advanced coding techniques.
- Led agile development projects for timely delivery of solutions.
- Maintained up-to-date documentation, facilitated easy reference for team members.
- Created and documented maintenance procedures for developed software.
- Reviewed, validated and automated testing to improve code quality.
- Documented standard development procedures and trained new personnel on requirements.
- Exhibited software development best practices to achieve and surpass KPIs.
- Collaborated with cross-functional development teams to raise technical standards for ongoing projects.
- Identified technical issues according to design requirements and tested solutions.
- Verified and resolved bug reports and issues.
- Utilised version control systems to manage and track changes in codebase.
Sales and customer service representative
AL-SHAYJI Factory
Riyadh, Riyadh Region
2025.04 - 2026.03
- Utilised knowledge of company products and services for increased sales.
- Collaborated with the team to meet monthly sales targets.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Established strong relationships with customers, enhancing brand loyalty.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Sales and customer service representative
Tala Company Marble&Ceramics&Granite
Jeddah - Kingdom of Saudi Arabia, Jeddah
2021.02 - 2024.02
- Implemented effective sales techniques to maximise profits.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Conducted product demonstrations to increase consumer interest.
- Utilised knowledge of company products and services for increased sales.
- Provided detailed product information for informed buying decisions.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Listened actively to offer accurate information and best solution to their needs.
- Co-operated closely with logistics department to ensure timely deliveries.
- Managed daily sales operations to achieve business objectives.
- Established strong relationships with customers, enhancing brand loyalty.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Advised customers on availability, pricing and location of products.
Education
BT - BP - Electrical Technician
Official Akkar Al-Atiqa Institute
Lebanon 2010.09 - 2014.06
Skills
- User interface designing
- Product development strategies
- Innovation and creativity
- Artificial intelligence knowledge
- Design
- Internet of Things (IoT)
- Market analysis
Languages
Arabic
Native
English
Intermediate
French
Upper intermediate (B2)
Timeline
Salon Operation Developer
Prestige Cuts Barbershop
2025.08 - Current
Sales and customer service representative
AL-SHAYJI Factory
2025.04 - 2026.03
Sales and customer service representative
Tala Company Marble&Ceramics&Granite
2021.02 - 2024.02
BT - BP - Electrical Technician
Official Akkar Al-Atiqa Institute
2010.09 - 2014.06