Nour Elhabrouk
Alexandria
Summary
Proven achiever in call center environments, demonstrated at companies like Concentrix, where I excelled in customer satisfaction and sales targets, enhancing customer loyalty and revenue. Skilled in empathetic listening (soft skill) and lead generation (hard skill), I consistently outperformed goals, showcasing stress tolerance and teamwork.
Overview
1
1
year of professional experience
Work History
Call Center Sales Representative
Concentrix
10.2023 - 06.2024
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
Call Center Representative
Sutherland
07.2023 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Bachelor - Faculty of Law
Alexandria University
Alexandria - Egypt07.2025
Skills
- Call Center Customer Service
- Stress Tolerance
- Goal-oriented mindset
- Performance Tracking
- Teamwork and Collaboration
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Call Center Sales Representative
Concentrix
10.2023 - 06.2024
Call Center Representative
Sutherland
07.2023 - 10.2023
Bachelor - Faculty of Law
Alexandria University
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