Summary
Overview
Work History
Education
Skills
Community engagement and Volunteering
Languages
Awards
Additional Information
Certification
Timeline
Generic

Nour Hassouna

London

Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross- functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and with groups.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Developer

Mandi Guys Inc
London
12.2022 - Current
  • Identified and cultivated new business opportunities through strategic outreach, networking, and client needs assessment.
  • Built and maintained strong client relationships to drive repeat business and foster long-term partnerships.
  • Developed and executed targeted marketing and sales strategies to expand market presence and boost revenue.
  • Represented the company at industry events, enhancing brand visibility and establishing valuable connections.
  • Analyzed market trends and client feedback to recommend product improvements and strategic adjustments for sustained growth.

Branch Manager

Sofa World
Ottawa
05.2020 - 12.2022
  • Led branch operations, including staff management, sales strategy development, and customer satisfaction initiatives.
  • Mentored and motivated a team of sales associates, fostering a collaborative and goal-oriented environment.
  • Enhanced branch performance through sales contests, targeted strategies, and one-on-one coaching, achieving consistent sales growth.
  • Oversaw business development planning and sales reporting to support strategic decision-making and operational improvements.

Team Leader

IKEA
11.2018 - 02.2020
  • Awarded the IKEA WOW certificate.
  • Managed a team of customer support specialists, ensuring high-quality service delivery across phone, email, and chat channels.
  • Awarded the IKEA WOW certificate for outstanding leadership in customer service.
  • Conducted training sessions to improve team performance, contributing to increased customer satisfaction and operational efficiency.

Customer Sales Representative

Atelka
Montreal
02.2018 - 10.2018
  • Target sales reached every month.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

Education

Ontario College Diploma - in Baking And Pastry Arts Management

Fanshawe College
London, ON
08-2024

Diploma - Police Foundations

Algonquin College
Ottawa, ON
04.2022

Bachelor of Arts - Management information systems

American University
Palestine
08.2006

Skills

  • Strategic Leadership: Skilled in inspiring and guiding teams to achieve organizational goals through clear vision and strong decision-making
  • Goal-Oriented Management: Proven ability to set, pursue, and accomplish ambitious targets, with a focus on consistent improvement and measurable outcomes
  • Team Building and Development: Expertise in creating a collaborative and high-performing team culture by mentoring, motivating, and fostering a supportive environment
  • Effective Communication: Strong interpersonal skills for engaging with team members and stakeholders, ensuring alignment and clarity in objectives
  • Organizational Efficiency: Proficient in planning, organizing, and coordinating resources to optimize productivity and maintain high-quality standards

Community engagement and Volunteering

1. In Hebron Palestine I accompanied the international psychologists, counselors and medical staff conducted home visits, individual and group psychosocial sessions for children affected by violence.

2. Volunteered in " Horse Riding " event in Tarqumia Palestine with MSF along with children with disability

3. Helping women in rural areas in Hebron get Cervical cancer screening tests with MSF. These tests provide the highest chance of detecting it early, when therapy is most effective. Screening can also help to prevent most cervical cancers by detecting abnormal cervical cell changes (pre-cancers) and treating them before they progress to cervical cancer.

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual

Awards

  • Police Foundations Faculty Award for strong academic performance as well demonstrated excellent leadership qualities while in the program.

Additional Information

  • MCSI (07/2005 – 09/2005) Computer systems INC Achievements/Tasks Achievements/Tasks

Certification

  • European Artisanal Bread Course
    Fanshawe College, London, ON (Winter 2024)
    Gained expertise in modern techniques and traditional European knowledge to create high-quality bread and yeast products with diverse grains and flavors.
  • CAST Alimenti | Italy
    CAST International Pathway in Italian Gastronomy & Culture Discovery
    Participation level, instructed by Chefs Walter Zanoni, Andrea Bonati, and Alberto Massensini

Timeline

Business Developer

Mandi Guys Inc
12.2022 - Current

Branch Manager

Sofa World
05.2020 - 12.2022

Team Leader

IKEA
11.2018 - 02.2020

Customer Sales Representative

Atelka
02.2018 - 10.2018

Diploma - Police Foundations

Algonquin College

Bachelor of Arts - Management information systems

American University

Ontario College Diploma - in Baking And Pastry Arts Management

Fanshawe College
Nour Hassouna