Nour Mamdouh

• Analyzing sales data and implementing sales strategies to maximize revenue and profitability.
• Monitoring sales performance and conducting regular sales reviews.
• Providing guidance, coaching, and support to maximize sales effectiveness.
• Staying updated with industry developments and market dynamics.
• Conducting market research and Identify new trends or opportunities.

Key Achievements

• Achieved rank 1 in 2024 annual performance evaluation across Alex region.
• Consistently led two stores to be the top sales achievers across nationwide every month. Led stores to achieve 18% sales growth in 2024 compared to 2023.
• Reduced all customer complaints related to staff attitude to zero.

• Led shift teams to achieve strategic sales targets and improve sales mix, increasing revenue and margins.
• Motivated staff to up-sell and cross-sell products, enhancing overall sales performance.
• Ensured high customer satisfaction by managing service quality and effectively handling complaints, reducing them month over month.
• Developed and coached team members through tailored development plans, regular feedback, and performance evaluations.
• Communicated daily reports and ensured timely delivery of all assigned tasks with cost efficiency.

• Managed acquisition of new SME and SOHO clients across multiple regions, increasing Vodafone’s market share through direct visits and product offerings.
• Ensured quality of product mix (voice and data) and sales performance, monitoring suspensions, churn, and payment issues.
• Coordinated daily communications between partner acquisition teams and internal departments for seamless operations.
• Collaborated with account management and retention teams to maintain and reduce churn among existing clients.
• Collected and reported market feedback on competitors, ensuring adherence to Vodafone policies and efficient problem resolution