Noura Al-Gharbi
Riyadh,Saudi Arabia
Summary
Highly skilled professional with extensive proficiency in Microsoft Office Suite, CRM systems, and digital communication tools. Demonstrates exceptional accuracy in data entry and typing in both Arabic and English, coupled with strong attention to detail and efficient multitasking abilities. Adept at internet research, email communication, and collaboration tools, ensuring effective teamwork and independent work. Exhibits excellent organisational skills, time management, prioritisation, and adherence to work regulations. Known for strong customer service skills, problem-solving capabilities, proactive engagement, and the ability to work effectively under pressure. Career goals include leveraging these competencies to contribute to a dynamic team environment while driving organisational success.
Overview
11
11
years of professional experience
Work history
Customer Service Specialist
Al-Gharbi Contracting Company
01.2020 - 06.2025
- Managed a high volume of customer inquiries via phone, email, and live chat with high efficiency and responsiveness.
- Provided technical and administrative support to customers, resolving issues to ensure satisfaction.
- Documented customer interactions and accurately updated records.
- Collaborated with other departments to ensure comprehensive fulfillment of customer needs.
- Contributed to the development of customer service procedures to enhance efficiency.
Administrative and Data Entry Clerk
Ensan Charitable Society for Orphans Care
01.2017 - 12.2019
- Performed a wide range of daily administrative tasks, including correspondence management, file organization, and appointment scheduling.
- Entered data with high accuracy and speed into the society's databases, ensuring data integrity and updates.
- Prepared periodic reports based on entered data to support decision-making processes.
- Provided administrative support to various departments as needed.
Public Relations and Marketing Manager
SAS Tourism Establishment for Hotel Services
01.2014 - 12.2016
- Managed and coordinated public relations and marketing activities for the establishment.
- Built and maintained positive relationships with clients and media partners.
- Contributed to the development and execution of marketing campaigns to increase awareness of the establishment's services.
- Organized events and participated in exhibitions to enhance the establishment's image.
Education
High School Diploma - Computer and English Language Training
Ministry of Education
Business Administration and Computer Skills Training - Principles of Management, Advanced Computer Applications
New Horizons Institute
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- High speed and accuracy in data entry and typing (Arabic & English)
- Experience with CRM systems
- Proficient in internet research
- Proficient in email communication
- Proficient in collaboration tools
- Organization
- Time management
- Prioritization
- Accuracy
- Strong attention to detail
- Efficient multitasking abilities
- Adherence to work regulations
- Professional discipline
- Excellent communication skills (verbal and written)
- Ability to work effectively under pressure
- Self-confidence
- Initiative
- Strong customer service skills
- Strong problem-solving skills
- Ability to work effectively independently
- Ability to work effectively as part of a team
- Time efficiency
- Digital communication tools
- Proactive engagement
Languages
Arabic
English
Custom
- Two-Year Training Course in Information Security.
- Data Entry and Word Processing Course.
- Digital Marketing Course (Focus on E-commerce Setup).
Timeline
Customer Service Specialist
Al-Gharbi Contracting Company
01.2020 - 06.2025
Administrative and Data Entry Clerk
Ensan Charitable Society for Orphans Care
01.2017 - 12.2019
Public Relations and Marketing Manager
SAS Tourism Establishment for Hotel Services
01.2014 - 12.2016
Business Administration and Computer Skills Training - Principles of Management, Advanced Computer Applications
New Horizons Institute
High School Diploma - Computer and English Language Training
Ministry of Education
Similar Profiles
ENGR JEREMIAH D JUCARENGR JEREMIAH D JUCAR
Safety Engineer at Al-Mardoof Company, Al Mardoof Contracting Company, Al MunawaraSafety Engineer at Al-Mardoof Company, Al Mardoof Contracting Company, Al Munawara
Ashraf ElshamyAshraf Elshamy
Senior Project Manager at Experience Al Rashid Trading & Contracting Company (Closed Joint Stock Company) logo Al Rashid TradSenior Project Manager at Experience Al Rashid Trading & Contracting Company (Closed Joint Stock Company) logo Al Rashid Trad
Asim Ismail Mohamed SulaimanAsim Ismail Mohamed Sulaiman
Finance Manager at Al-Asus Al-Hadetha Contracting CompanyFinance Manager at Al-Asus Al-Hadetha Contracting Company
Nouf AlbadranNouf Albadran
Operations manager at Marketedia AgencyOperations manager at Marketedia Agency
Mamunur RashidMamunur Rashid
Document controller at Achieve Ultimate Company.Document controller at Achieve Ultimate Company.