Noura Almusaad
Riyadh
Summary
As a Digital Operations Manager, My mission is to uphold the highest standards of digital platform stability and availability.
I am a dedicated person with determination and ambition that would qualify me in accomplishing my goals, I am Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work history
Shift Manger
Digital Care
Riyadh, CCC by STC
10.2022 - Current
Work on STC digital care with different programmes ( App's - Twitter - others) ,
- Analysed and resolved complex resource management issues for optimised scheduling.
- Planned revenue generation strategies designed for growth.
- Streamlined processes to improve and optimise office operations.
- Led and managed administrative staff to maintain smooth daily operations.
- Created classification systems to manage archives.
- Controlled resources by department or project and tracked use in Microsoft.
- Maintaining customer satisfaction.
Operations Supervisor
Sales
Riyadh, CCC by STC
08.2019 - 09.2022
Applying and implement COPC standard
Customer Experience Representative
CCC by stc
Riyadh
10.2018 - 07.2019
- Patience and respectful work skills were strengthened
Education
EXCELLENT Grade (with Second Class Honor) - Psychological
Princess Nourah Bint Abdulrahman University
Saudi Arabia , Riyadh 07.2018
Skills
- Planning and organizational skills
- Familiarity with CX management tools
- Strong analytical and communication skills
- Performance Monitoring & Improvement
- Ability to work in group and independently
- Sense of commitment and responsibility
- Performing well under pressure
- Activate event days
- Motivated
Accomplishments
Brand Ambassador'22 ,, The company was represented through social media in the best way, and the company was praised during my work through pictures and publications.
Change Management Champion'23,,
I was nominated as one of the champions of the changes by conveying the company’s vision and mission with the acquisition of Solution Company
ِAchievement
My 2022 & 2023 performance appraisal result is : Significantly exceeds expectations 5\5
Timeline
Shift Manger
Digital Care
10.2022 - Current
Operations Supervisor
Sales
08.2019 - 09.2022
Customer Experience Representative
CCC by stc
10.2018 - 07.2019
EXCELLENT Grade (with Second Class Honor) - Psychological
Princess Nourah Bint Abdulrahman University