Noura Alshammari
Saudi Arabia-Australia
Summary
Driven and detail-oriented administrative professional with a proven track record in office management, supporting healthcare operations and health insurance processes. Demonstrates exceptional prioritisation and multitasking abilities, ensuring superior performance in Client centred environments. Experienced in generating daily reports, tracking operational metrics, and coordinating with team members to maintain efficiency through daily meetings. Proficient in Microsoft Excel and Word, with strong capabilities in data organization and reporting.
Highly energetic and skilled in communication and organizational excellence, adept at identifying and solving problems with a strategic and analytical approach. Experienced in leading group discussions, managing projects, and fostering collaborative team environments to achieve operational goals.
Overview
7
7
years of professional experience
Work history
Online Chat Operator
Optus
Sydney NSW, Australia
2025.03 - Current
- Assessed client requirements quickly during chat sessions; subsequently recommended suitable products or services.
- Provided excellent customer service by promptly and accurately responding to online chat enquiries.
- Identified potential leads by understanding customer needs and promoting relevant products or services.
- Assisted customers with technical issues for smooth online operations.
Practice manager and coordinator
ForHealth
Sydney, Australia
2023.08 - 2025.03
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised daily reports on company metrics.
- Fostered a positive work environment by conducting regular team meetings and maintaining open communication through Microsoft Teams.
- Collaborating with all Australian health insurance providers like Bupa, Medibank, NIB, HCF, NHS,Health partners.
- Implemented a new scheduling system to streamline patient flow on D4W.
- Organized staff training sessions to enhance skills and ensure compliance with Australian WHS standards across our clinics.
- Managed staffing schedules to ensure optimal coverage during peak hours, stepping in to assist as needed.
- Provided support as a dental nurse, including performing sterilizations and covering shifts when required.
- Developed and enforced comprehensive operational policies to uphold regulatory compliance.
- Monitored inventory, reported shortages, and conducted audits to provide upper management with informed forecasts.
- Oversaw dental supply inventory to maintain adequate stock levels.
- Promoted clinic services and ensured the timely adoption of new market offerings.
- Completed government forms to secure support for patients covered under government programs, aiding the local community.
Case worker
SSI - Social services organization
Sydney, Australia
2022.05 - 2023.08
- Improved client satisfaction by effectively handling complex casework issues.
- Managed extensive case loads for better organisational efficiency.
- Enhanced internal procedures with efficient casework management techniques.
- Conducted thorough investigations to resolve client concerns.
- Produced reliable data entry and processing results through detail-orientated work.
- Proofread translated documents, ensuring accuracy and coherence.
- Assisted lawyers in preparing for cases by translating relevant documentation.
- Increased efficiency by creating a glossary of commonly used legal terms in different languages.
- Ensured accurate translation of legal terminology with thorough research and fact-checking.
- Coordinated meetings between parties involved in cases for resolution of disputes.
Customer Solutions Specialist
Ministry Of Health-MOH - probe
Sydney, Australia
2020.02 - 2022.03
- Developed comprehensive solutions by identifying and addressing client needs.
- Managed complex projects for timely completion.
- Improved customer service with a proactive approach to problem-solving.
- Implemented new software systems to enhance business efficiency.
- Led a team of junior specialists with effective delegation and leadership skills.
- Maintained accurate data entry by diligently inputting information from various sources.
Dental nurse
Gentle Endodontics
Sydney, Australia
2019.05 - 2020.02
- Streamlined patient flow by efficiently scheduling appointments.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Facilitated patient comfort with empathetic chair-side manner.
- Assisted in complex dental procedures to ensure successful outcomes.
- Upheld stringent infection control measures, promoting a safe environment.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
Education
Bachelor's degree - Security Studies
Macquarie University
Sydney 02/2024 -
Dental Nurse Certificate - Nursing
Randwick College
Sydney Australia 02/2019 - 11/2021
Extended Diploma - Social Sciences - Policing
Western Sydney University
Sydney Australia 03/2021 - 11/2023
Skills
- Leadership in diverse environments
- Proficient in Microsoft Word and Excel at an advanced level
- Daily banking operations handling
- Policies and procedures
- Multi-site management
- Accident reporting and investigating
- Training and development
- Private health insurance expertise
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
References
References available upon request.
Timeline
Online Chat Operator
Optus
2025.03 - Current
Practice manager and coordinator
ForHealth
2023.08 - 2025.03
Case worker
SSI - Social services organization
2022.05 - 2023.08
Customer Solutions Specialist
Ministry Of Health-MOH - probe
2020.02 - 2022.03
Dental nurse
Gentle Endodontics
2019.05 - 2020.02
Bachelor's degree - Security Studies
Macquarie University
02/2024 -
Dental Nurse Certificate - Nursing
Randwick College
02/2019 - 11/2021
Extended Diploma - Social Sciences - Policing
Western Sydney University
03/2021 - 11/2023