Noura Alzahrani
Riyadh,Riyadh Region
Summary
I have a diverse background in sales, with extensive experience in both retail and hospitality sectors. In retail, I have successfully managed store operations, driven sales growth, and built strong customer relationships. In the hospitality industry, I have worked as a sales agent for hotels, where I effectively identified and secured new business opportunities, coordinated with various departments, and ensured client satisfaction. This blend of retail and hospitality experience has equipped me with a comprehensive skill set in sales and operations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Hotel sales executive
Movenpick Hotel
Riyadh, Riyadh Region
2025.08 - 2026.01
- Identify and generate new sales leads for the hotel.
- Build and maintain relationships with corporate clients, travel agencies, and event organizers.
- Promote hotel services, packages, and special offers to potential clients.
- Respond promptly to inquiries and provide detailed information about the hotel's amenities and services.
- Negotiate contracts, rates, and booking terms with clients.
- Coordinate with the reservations and events teams to ensure seamless service delivery.
- Monitor market trends and competitor activities to identify opportunities for growth.
- Assist in organizing and participating in sales events, trade shows, and promotional activities.
- Ensure high levels of customer satisfaction and follow up on client feedback.
Area manager
Chalhoub Group
Riyadh, Riyadh Region
2018.04 - 2024.12
- Supervised daily store operations, ensuring optimal customer service delivery.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Developed robust sales strategies to maximise revenue generation.
- Monitor daily, weekly, and Monthly petformance across locations.
- Ensure efficient day-to-day operations and standardize procedures across locations.
- Recruit, train, coach, and evaluate stores and mangers and staff.
- Perform routine store visits and operational audits to ensure compliance.
- Oversee inventory management and coordinate with warehouses to prevent shortages or overstock.
- Prepare performance reports and present insights and improvement plans to senior management.
- Enhance customer experience by implementing service excellence standards and resolving complaints promptly.
- Analyze market trends, Customer behavior, and competitor activity.
- Coordinate with marketing, buying, and other departments to ensure alignment and driive growth.
Education
Bachelor of Science - General Physics
King Saud University
Riyadh, Riyadh Region 2010.09 - 2015.01
Skills
- Strategic pricing
- Market research tools
- Direct sales experience
- Understanding of hospitality law
- Customer database maintenance
- Key account handling
- CRM software usage
- Performance metrics understanding
- Effective up-selling tactics
- Meeting sales targets
- Business development
- Commercial acumen
- Sales strategies
- Customer relationship management
- Data-driven decision-making
- Sales reporting
- Client acquisition
Languages
Arabic
Advanced
English
Upper intermediate (B2)
Timeline
Hotel sales executive
Movenpick Hotel
2025.08 - 2026.01
Area manager
Chalhoub Group
2018.04 - 2024.12
Bachelor of Science - General Physics
King Saud University
2010.09 - 2015.01