NOURA HASSAN

Rayadh,Saudi Arabia

Summary

I am a passionate person in customer service and telephone sales. I have the ability to convince customers and tact to talk. I have experience in this field. Through my practical experience and professional skills, I seek to be a milestone in the organisation to which I belong.

Overview

Certification

Work history

Call centre and customer service specialist

Saudi German Hospital

Hail, Saudi Arabia

11.2021 - 05.2022

Advised management of customer service trends, creating proactive strategies to maintain best practices.
Improved customer retention by 70%, through service and account management.
Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
Recorded and processed customer data accurately.

Education

Bachelor of Business Administration - Accounting

Al-Jawf University

Al-Jawf , Saudi Arabia

Skills

Working under pressure
Ability to solve problems
I'm good at using computer and microsoft

A strong communication skill
Teamwork, and Adaptability
The ability to persuade

Languages

English

Intermediate