Noura Mohammed Aljabr
Riyadh
Summary
Dynamic and adaptable professional with a strong foundation in administrative and leadership skills. Demonstrates exceptional problem-solving abilities, critical thinking, and creativity, complemented by proficient computer and internet use. Adept at public communication and active listening, fostering effective teamwork and organisation. Committed to leveraging analytical skills to drive innovative solutions in a collaborative environment.
Overview
4
4
years of professional experience
Work history
Customer Complaints Officer
Emkan Finance Company
06.2023 - Current
- Receive and accurately document complaints in the complaints management system.
- Analyze and classify complaints to identify root causes.
- Coordinate with relevant departments to investigate and implement corrective actions.
- Follow up to ensure final and satisfactory resolution of complaints.
- Prepare accurate reports and analyze complaint data to identify patterns and suggest improvements to service quality.
Sales Coordinator
Emkan Finance Company
06.2022 - 05.2023
- Ensure all client documentation and procedures are accurately completed and processed in a timely manner.
- Monitor and verify the execution of sales transactions to ensure compliance with company policies and procedures.
- Assist the sales team in achieving daily targets by providing necessary support and resources.
- Coordinate with other departments, such as marketing and logistics, to ensure smooth execution of sales processes.
- Maintain effective communication with clients to address inquiries and provide updates on sales processes.
Data Entry Clerk
Faisal Alrowis Law Firm
10.2021 - 05.2022
- Submit enforcement requests via the Najiz platform, processing 50–70 files daily.
- Follow up on disciplinary cases through the General Secretariat of Labor Committees.
- Digitize legal files and upload them electronically.
- Organize office tasks and prepare legal service proposals.
Psychologist (Intern)
King Khalid University Hospital
- Work with a multidisciplinary medical team.
- Attend medical and psychological sessions.
- Follow up on inpatient cases and prepare reports.
- Meet with psychological cases and implement treatment plans.
- Conduct psychological assessments.
Education
Bachelor’s degree - Clinical Psychology
King Saud University
Master’s degree - Educational Psychology
King Saud University
Skills
- Administrative skills
- Leadership skills
- Active listening
- Problem solving
- Public communication
- Flexibility
- Teamwork
- Critical thinking
- Analysis
- Organization
- Creativity
- Proficient in computer use
- Proficient in internet use
Languages
Arabic
English
Custom
Attended several psychological and educational courses.
Timeline
Customer Complaints Officer
Emkan Finance Company
06.2023 - Current
Sales Coordinator
Emkan Finance Company
06.2022 - 05.2023
Data Entry Clerk
Faisal Alrowis Law Firm
10.2021 - 05.2022
Psychologist (Intern)
King Khalid University Hospital
Master’s degree - Educational Psychology
King Saud University
Bachelor’s degree - Clinical Psychology
King Saud University
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