Nourah Al-Robaian
Riyadh
Summary
Highly organized able to effectively coordinate tasks to accomplish projects with timeliness and creativity. An organized, detail-oriented, and conscientious self-starter, able to strategise and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compilation and Handover - Riyadh Metro Project
Bechtel corporations
11.2023 - Current
- Work on Riyadh Metro Project - Line 1 (KAFD)
- and Line 2:
- - Gather all necessary documentation from the manufacturer, contractors, sub-contractors, and installers to facilitate the comprehensive documentation and submission of all warranties to the relevant stakeholders. To ensure accuracy and adherence to specified requirements, meticulously validate all warranty information, including duration and commencement date.
- - Keep detailed records of the collection process for future reference and delivery purposes.
- Ensure all fire and smoke dampers are clearly labeled with names, specifications, and exact locations for fire safety purposes.
- - Work with the site team to compile and dispatch updates and then submit them to document control for uploading to the Aconex platform.
- - Submit a non-conformance report to the relevant department after verifying the work progress status on the reports and determining whether they are closed or suspended.
Patient Relations Coordinator
Dr. Sulaiman AL Habib Medical Group
08.2018 - 08.2020
- . Resolving patient complaints and concerns: Addressing issues raised by patients or their families and ensuring satisfactory resolution.
- . Providing support and guidance: Assisting patients with inquiries, offering resources, and helping navigate hospital services.
- . Improving patient experience: Implementing initiatives to enhance patient satisfaction and loyalty through feedback analysis and process improvements.
- . Collaborating with healthcare team: Communicating patient feedback to relevant departments to promote quality care delivery.
- . Ensuring compliance: Adhering to privacy regulations and monitoring patient rights to maintain high standards of care and patient satisfaction.
Administrative Assistant
Wall Street English KSA
01.2016 - 01.2018
- .Managing correspondence: Handling emails, letters, and phone calls.
- . Scheduling appointments and meetings: Organizing calendars and coordinating schedules.
- . Maintaining records and filing systems: Keeping documents organized and easily accessible.
- . Assisting with special projects: Providing support for various tasks and initiatives as needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Psychology -
AL Qassim University
Skills
Good Command of English
Strong Collaboration skills
Excellent Communication skills
Customer Servies Orient
Expert level with MS office
Works well under pressure
Proactive problem-solving skill
Qualified to work with power PI and Aconex system
Certification
- Completed a 36-hour certificate program in preparation for the Project Management Professional (PMP) certification.
- Completed the RISE Program with Bechtel Corporation.
- Quality Improvement Program. Dr. Sulaiman Al Habib Medical Group.
Timeline
Compilation and Handover - Riyadh Metro Project
Bechtel corporations
11.2023 - Current
Patient Relations Coordinator
Dr. Sulaiman AL Habib Medical Group
08.2018 - 08.2020
Administrative Assistant
Wall Street English KSA
01.2016 - 01.2018
Psychology -
AL Qassim University
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