Nourallah Alheijress

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Generated KPI reports to illustrate overall performance.
• Trained and mentored new account representatives to deliver outstanding service.
• Monitored customer trends and account performance to proactively identify and rectify challenges.
• Increased client satisfaction, implementing strategic account plans to foster growth.

• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

• Engaged positively with each customer, providing professional and polite support for sales and service needs

• Maintain current store, product and promotional knowledge to drive consistent sales.

• Organized store by returning merchandise to proper areas and restocked displays.

• Performed floor moves, merchandising, display maintenances and housekeeping to keep sales areas well stocked and organized.

•Receiving shipment and maintaining to the warehouses, check quality and specifications.

•Increased efficiency effectiveness and profitability by managing team productivity, costs and budgets. •Developed business strategies to establish short and long goals for the company.

• Prepared monthly reports, account reconciliations and financial statements.
• Improved overall process for year-end inventory audits.

• Brought projects on time and in accordance with budget and quality standards.

• Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.

• Made changes to project scope and cost and implement most effective change management process to keep project up to date.

• Maintained vital business function throughout unexpected events and managed disaster recovery.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

• Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.

• Implement strategies to drive changes and improvements and enhance performance.

• Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.

•Delivered performance updates, quarterly business reviews and meetings plannings.