Nour El Din Ghader

* Promoted from Assistant General Manager to General Manager, taking more responsibility for the restaurant’s daily operations and performance.
* Managed daily operations and led FOH & BOH teams, focusing on service quality and guest experience.
* Managed and followed up on P&L, sales, costs, expenses, and profitability.
* Worked on Menu Engineering, analyzing menu item sales, food cost, and profit to improve the menu.
* Managed suppliers, purchasing, inventory, and maintenance to ensure smooth operations.
* Worked with restaurant systems including Squirrel POS, SCM, Redro Menu Management, and SevenRooms for reservations and guest management.
* Created and followed SOPs, trained staff, and monitored team performance.
* Handled guest complaints and Guest Recovery to maintain guest satisfaction.
* Worked closely with owners and management on reports, planning, and operational improvements.

* Became more involved in daily restaurant management and operations.
* Managed cash closing and daily cash reconciliation.
* Trained and supervised staff to improve service standards and guest experience.
* Worked closely with the Chef and kitchen team to maintain food quality and plating standards.
* Monitored floor operations, staff performance, service flow, and guest satisfaction.
* Handled guest issues and supported the team during busy shifts.

* Worked across several hotel restaurants, including French, Italian, Japanese, and Lebanese concepts.
* Gained strong experience working with different nationalities and cultures, developing excellent communication and people skills.
* Led and supported the team during daily operations, maintaining high service standards and guest satisfaction.
* Developed strong team leadership, communication, and hospitality skills in a multicultural environment.
* Gained valuable experience in different restaurant concepts and service styles.

* Worked as a Runner & Waiter in hotel operations.
* Experience in Catering, Room Service, weddings, and private events.
* Provided high-quality service for VIP and high-profile guests.
* Worked in a fast-paced environment while maintaining professional service standards.