Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Personal Information
Custom
References
Timeline
Generic
ROY RIZKALLAH

ROY RIZKALLAH

Riyadh,KSA

Summary

Results-driven Director of Operations boosts business success with continuous process improvements. Hospitality industry-savvy leader with proven skills in managing and motivating personnel. Demonstrated record of achievement 20-year progressive career.

Overview

23
23
years of professional experience
2007
2007
years of post-secondary education

Work history

Director of operations/Client Relationship Manager

Laysen Valley/ParkPoint
Riyadh, KSA
2023.09 - 2026.04
  • Delivered marked improvements in customer acquisition, retention and engagement
  • Created strong internal partnerships with cross-functional teams to facilitate customer service improvements
  • Established communication strategies for major initiatives impacting customer experiences
  • Optimized business performance with consistent data tracking and analysis of ongoing operations
  • Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations
  • Set forward-thinking policies to meet business needs and boost team success
  • Identified and solved complex business challenges with high-level financial acumen
  • Resolved problems, provided open communication and recommended discipline and terminations
  • Created and led successful business culture focused on performance.
  • Served as official representative of organisation to public groups or government agencies.

Consultant Food and Beverage Operations

Consultant
Riyadh
2022.12 - 2023.08
  • Achieved high level of guest satisfaction by implementing and maintaining strategic initiatives
  • Standardized employee training which created consistent customer service
  • Increased staff productivity and created motivating and supportive environment
  • Developed service standards and training manuals for food and beverage employees
  • Leveraged creative food presentations and interactive elements to attract new customers, enhance brand reputation, and drive revenue growth
  • Implemented and enforced standard operating procedures resulting in increased employee motivation and guest satisfaction
  • Established departmental budgets and allocated resources to meet financial goals
  • Undertook financial analysis to guide budget planning and investment decisions.
  • Encouraged development of clear objectives and action plans.

Operations Manager

ALSHAYA GROUP, Babel Restaurants / Dean & Deluca
Bahrain / Kuwait
2018.05 - 2022.12
  • Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results
  • Maintained onsite presence to oversee operations and verify compliance with company operational standards
  • Monitored and controlled department budget to grow revenue and contain expenses
  • Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement
  • Built relationships with vendors and monitored supply chain to spot and correct deficiencies
  • Set forward-thinking policies to meet business needs and boost team success
  • Optimized business performance with consistent data tracking and analysis of ongoing operations
  • Evaluated training needs and conducted performance reviews to drive staff development
  • Optimized workflow to meet project deadlines consistently.
  • Directed inventory management processes to minimise stock discrepancies.

Assistant Operations Manager

The Arabian Gourmet for Restaurant Management
Abu Dhabi, UAE
2016.05 - 2018.05
  • Prepared and implemented daily operational plans to set business up for success and meet demand
  • Helped meet budgeted revenues, expenses and net operation income with skilled team and resource management
  • Maintained customer service-oriented philosophy with high engagement and satisfaction
  • Created and processed business documentation under guidance of senior operations manager
  • Recommended improvements to enhance procedures and keep on-track with business goals
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Resolved problems, provided open communication and recommended discipline and terminations
  • Ensured health and safety regulations compliance in all operations.

Restaurant General Manager

Flooka Mediterranean Seafood Restaurant
Abu Dhabi, UAE
2014.09 - 2016.10
  • Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards
  • Increased productivity and employee retention, improved operations and built good relationships with team members
  • Delivered store sales and financial objectives, improved restaurant operations and service quality
  • Controlled food costs to minimize store inventory whilst maintaining sufficient reserves
  • Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor

Restaurant Manager

Double Tree by Hilton
Dubai, UAE
2014.03 - 2014.08
  • Delivered store sales and financial objectives, improved restaurant operations and service quality
  • Evaluated staff performance, setting individual goals and providing detailed feedback
  • Performed restaurant walk-throughs to observe standards in practice
  • Role modeled company core values and culture to inspire dedicated team of restaurant staff
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Trained new team members, enhanced service quality.

Senior Food & Beverage Supervisor

Kempinski Residences & Suites
Doha, Qatar
2010.02 - 2013.09
  • Resolved customer issues with tactful communication and creative solutions
  • Kept food costs in line by minimizing waste and controlling dish portions
  • Reviewed preventive maintenance schedules and coordinated service for kitchen equipment
  • Monitored employee performance and offered constructive feedback

Assistant Restaurant Manager

Chopsticks
Beirut, Lebanon
2009.05 - 2009.11

Senior captain

Shakespear & Co
Dubai, UAE
2007.06 - 2009.02

Experienced Waiter

Grand Hills Village & SPA
Lebanon
2004.08 - 2005.11

Front Desk Agent trainee

Printania Palace Hotel
Lebanon
2003.08 - 2003.09

Education

Diploma of Higher Education - Hotels & Restaurants Management, F&B Management, Advanced Culinary Concepts, Production Management, Managerial Accounting, Marketing for Hospitality, Human resources, Hygiene & Sanitation, Wine & Bar, Cost Control

Hotel management Institute of Dekwaneh
Beirut, Lebanon

Skills

  • Communication & Reporting
  • Microsoft Office
  • Corporate strategy implementation
  • Problem Solver
  • Planning & Organizing
  • Positive Attitude
  • Policy and program development
  • Budget & Financial Analysis
  • Project Management
  • Team building strategies
  • Leadership & Influence
  • Time Management
  • Menu Engineering
  • Critical thinking
  • Advanced Food Safety
  • Team Management
  • Planning & Implementation
  • Effective delegation

Accomplishments

  • Improving Cost & Operating Standards
  • Maintaining and increasing Guest loyalty and satisfaction
  • Increase of average check & profitability by monitoring cost and expenses
  • Improving & increasing employee performance
  • TimeOut Abu Dhabi Awards 2015 Highly commended best Seafood Restaurant -Abu Dhabi
  • 1st position in Time Out Awards for Best Contemporary European Restaurant and 2nd Position for Best Business Lunch in Qatar

Languages

English
Fluent
French
Fluent
Arabic
Native

Personal Information

  • Date of birth: 11/28/83
  • Nationality: Lebanese
  • Marital status: Single

Custom

  • Basketball
  • Camping
  • Reading

References

References available upon request.

Timeline

Director of operations/Client Relationship Manager

Laysen Valley/ParkPoint
2023.09 - 2026.04

Consultant Food and Beverage Operations

Consultant
2022.12 - 2023.08

Operations Manager

ALSHAYA GROUP, Babel Restaurants / Dean & Deluca
2018.05 - 2022.12

Assistant Operations Manager

The Arabian Gourmet for Restaurant Management
2016.05 - 2018.05

Restaurant General Manager

Flooka Mediterranean Seafood Restaurant
2014.09 - 2016.10

Restaurant Manager

Double Tree by Hilton
2014.03 - 2014.08

Senior Food & Beverage Supervisor

Kempinski Residences & Suites
2010.02 - 2013.09

Assistant Restaurant Manager

Chopsticks
2009.05 - 2009.11

Senior captain

Shakespear & Co
2007.06 - 2009.02

Experienced Waiter

Grand Hills Village & SPA
2004.08 - 2005.11

Front Desk Agent trainee

Printania Palace Hotel
2003.08 - 2003.09

Diploma of Higher Education - Hotels & Restaurants Management, F&B Management, Advanced Culinary Concepts, Production Management, Managerial Accounting, Marketing for Hospitality, Human resources, Hygiene & Sanitation, Wine & Bar, Cost Control

Hotel management Institute of Dekwaneh

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ROY RIZKALLAH