Noushad K
Kuwaith City,Kuwait
Summary
Accomplished professional with extensive expertise in airline check-in software and ticketing systems, including Abacus, Amadeus, and Galileo. Demonstrates exceptional skills in handling VIP and CIP passengers, ensuring compliance with visa regulations and GDPR standards. Proficient in CRM software and live chat support, showcasing strong organisational skills, attention to detail, and efficient multitasking capabilities. Adept at email communication and timekeeping software, with a proven track record of up-selling techniques. Committed to enhancing passenger experience while pursuing opportunities for career advancement within the aviation industry.
Overview
2
2
years of professional experience
10058
10058
years of post-secondary education
Work history
Customer Service Agent
AIR INDIA
New Delhi, India
02.2015 - 04.2017
- Facilitated resolution of customer inquiries and issues to enhance information accuracy and boost customer satisfaction.
- Ensured adherence to company policies and safety standards to maintain service quality and reduce operational risks.
- Coordinated with cross-functional teams to improve communication, achieving faster response times and better service efficiency.
- Utilised product knowledge to provide accurate information to customers.
- Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Coordinated with team members for superior customer service delivery.
- Developed relationships with clients for increased loyalty and retention.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Conducted outbound calls, improved brand awareness among potential customers.
- Developed rapport with customers through empathetic listening skills.
- Assisted customers in navigating company website, enhanced user experience.
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
- Increased repeat business through exceptional customer service skills.
- Managed customer queries for better understanding of products and services.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Foundation in Travel and Tourism -
IATA,UFTAA
Calicut, IndiaDiploma in Aviation Hospitality&Airport Management -
Akbar academy of airlines studies
Calicut,IndiaComputer Reservation system - ABACUS,AMEDDEUS,GALILEO
Akbar academy of airlines studies
Calicut,IndiaHigher Secondary -
Board of Higher Secondary Examination Kerala
Calicut,IndiaS.S.L.C -
Board of public examination Kerala
Calicut,IndiaSkills
Airline check-in software expertise
VIP and CIP passenger handling
Visa regulations knowledge
Ticketing software proficiency (Abacus, Amadeus, Galileo)
Professional demeanor
- Multi-tasking and time management
- Organizational skills and attention to detail
- Ticketing system usage
- Email communication
- GDPR compliance familiarity
- Live chat support experience
- CRM software proficiency
- Timekeeping software skills
- Efficient typing speed
- Multitasking capabilities
- Up-selling techniques
Languages
English
Fluent
Arabic
Upper intermediate
Hindi
Upper intermediate
Malayalam
Native
Tamil
Upper intermediate
Timeline
Customer Service Agent
AIR INDIA
02.2015 - 04.2017
Foundation in Travel and Tourism -
IATA,UFTAA
Diploma in Aviation Hospitality&Airport Management -
Akbar academy of airlines studies
Computer Reservation system - ABACUS,AMEDDEUS,GALILEO
Akbar academy of airlines studies
Higher Secondary -
Board of Higher Secondary Examination Kerala
S.S.L.C -
Board of public examination Kerala