Noushad Varikkodan
Riyadh,ksa
Summary
Dynamic individual with strong multitasking and organisation skills seeks Bank Officer opportunity. Builds rapport with customers for informative, helpful advice. Motivated and flexible to provide responsive, proactive team support.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Officer
Bank Albilad
Riyadh, Riyadh Region
06.2021 - Current
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Built long-term relationships with customers and generated referrals from existing clients.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Created and implemented area-wise market sector sales and development plans.
- Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
Head Teller
Bank Albilad /ENJAZ
Jeddah, Mecca Region
01.2014 - 05.2021
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Identified and resolved financial discrepancies and escalated critical errors to management.
- Explained bank services, financial products and applicable fees to customers.
- Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
- Opened new accounts and explained featured benefits and monthly fees.
- Identified and reported suspicious behaviour to security personnel as appropriate.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Identified and mitigated potential fraud and transaction risks.
- Assisted customers with questions about products, services and terms.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
Bank Teller
Bank Albilad/ Enjaz
Jeddah, Mecca Region
06.2011 - 12.2013
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers both Local and International and handling an average of 500k SR daily.
- Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Identified and mitigated potential fraud and transaction risks.
- Exceeded sales goals by an average 110 % per month through effective cross-selling and referring of bank products and services.
- Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
Nodal Officer
CHILDLINE india Foundation
Malappuram, India
02.2008 - 05.2011
- Minimised risk of harm for victims and their families by providing information and support surrounding case progress and the judicial system.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Conducting Continues training programs for different allied system.
- Supporting Sub centers to implement different strategies to attain quality services .
Education
Master of Social Work - Medical and Psychiatry
Calicut University
India 06.2005 - 05.2007
Bachelor of Science - Mathematics
Calicut University
India 04.2001 - 05.2004
Skills
- Business development expertise
- Cash handling expertise
- Verbal and written communication
- Analytical thinking
- Operations management
- Self-motivated nature
- Administration strength
- Customer relations
- Customer service
- Presentations and proposals
- Relationship management
- Marketing campaign management
- Cross-selling expertise
- Cash Handling
- Relationship building and management
Languages
English
Fluent
Arabic
Intermediate
Hindi
Fluent
Malayalam
Native
Urdu
Upper intermediate
Certification
- Certified [Foreign Currency Dealer ], The Financial Academy
- AML BASE Certificate
Timeline
Officer
Bank Albilad
06.2021 - Current
Head Teller
Bank Albilad /ENJAZ
01.2014 - 05.2021
Bank Teller
Bank Albilad/ Enjaz
06.2011 - 12.2013
Nodal Officer
CHILDLINE india Foundation
02.2008 - 05.2011
Master of Social Work - Medical and Psychiatry
Calicut University
06.2005 - 05.2007
Bachelor of Science - Mathematics
Calicut University
04.2001 - 05.2004
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