Noushadali Manakkattu Thodi

• Managed reservation systems for efficient room allocation and maximised occupancy.
• Tracked no-shows diligently; escalated issues promptly for swift resolution.
• Oversaw hotel inventory management; ensured optimal utilisation of available resources.
• Handled last-minute cancellations effectively, minimising loss of potential revenue.
• Prioritised tasks effectively during peak periods to maintain smooth operations.
• Coordinated with the sales department for special promotions or packages, boosting revenue generation.
• Provided excellent customer service whilst managing complex booking situations,.
• Assisted guests in reservation processes, enhancing their overall experience.
• Coordinated promotional campaigns to boost brand visibility.
• Streamlined sales processes to enhance team productivity.
• Developed marketing plans to support department strategies.
• Ensured accurate data entry into the reservations system to avoid any discrepancies later on.

Offered detailed information about hotel's facilities and services, guiding guests effectively.

• Coordinated transportation arrangements for timely pick-ups and drop-offs.
• Managed front desk operations effectively during peak hours.
• Ensured smooth operations for daily concierge activities.
• Organised special requests from guests, ensuring attention to detail.
• Delivered exceptional service to VIP guests, exceeding expectations.
• Maintained up-to-date knowledge of local attractions for better recommendations.

• Corporate office (9 Hotels) at Elaf Hotels Company Ltd, Jeddah KSA.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Carried out day-to-day duties accurately and efficiently.
• Collaborated closely with sales team on corporate bookings, enhancing business relationships.
• Developed promotional strategies for higher room occupancy during off-peak seasons.
• Trained team members to improve performance and productivity.
• Managed large groups and events bookings with ease and efficiency.
• Managed complex bookings with attention to detail and professionalism.
• Kept up-to-date records of bookings, ensuring accuracy at all times.
• Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
• Worked closely with front office staff for smooth check-in procedures.
• Interacted professionally with clients to build rapport and trust.
• Demonstrated strong communication skills when liaising between guests and hotel management.
• Delivered high-level customer service for increased customer satisfaction.
• Dealt diligently with overbookings for reduced customer inconvenience.
• Collaborated with sales team to improve reservations process.
• Coordinated effectively with team members, resulting in improved performance.
• Implemented new strategies for better organisation of reservation data.
• Maintained calm under pressure whilst simultaneously handling multiple tasks.
• Improved customer relationships through handling complaints professionally and promptly.
• Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
• Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
• Utilised Microsoft Office Suite, resulted in efficient daily operations.
• Contributed positively to team success by maintaining a positive work attitude.
• Streamlined the reservations process, creating an efficient working environment.
• Ensured seamless booking experience by managing all reservation processes efficiently.
• Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
• Dealt with high-volume calls and emails competently to meet service targets.
• Completed bookings and reservation amendments using hospitality property management software.
• Conducted calls professionally and politely to maintain excellent service standards.
• Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
• Liaised with corporate booking agents to coordinate and update itineraries.
• Communicated reservation confirmations to guests via post and email.
• Upsold guest experiences to maximise average booking value.
• Identified and engaged prospective business clients to increase corporate bookings.
• Planned travel itineraries for families and corporate clients with diverse needs.
• Maintained product knowledge to provide accurate information on local tour services.
• Recommended hotel packages and initiatives to customers for increased business profits.
• Greeted customers with warmth and enthusiasm for faultless front-of-house service.
• Processed payments and online bookings with zero error.
• Represented brand to domestic and international guests with exemplary presentation skills.
• Managed high volumes of incoming calls using VoIP system.
• Negotiated corporate reservation rates to meet client budget requirements.
• Employed strong product and systems knowledge to handle booking enquiries.
• Acted as first point of contact for customers to resolve potential issues with reservations.
• Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
• Identified potential selling opportunities within booking process, including car hire and insurance.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Trained and mentored junior consultants in customer service best practices.
• Identified add-on sales opportunities by analysing client needs, budgets and preferences.
• Determined exact customer requirements and recommended destinations to suit.
• Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
• Created and communicated clear, detailed itineraries ahead of travel.
• Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
• Recorded accurate passenger information to eliminate ticketing errors.
• Verified customer passports and documentation to travel.
• Liaised with local operators to promptly resolve travel restrictions and delays.
• Monitored flight costs and demand to achieve best-possible prices.
• Researched accommodation options to provide choices for varying tastes and budgets.
• Utilised business travel expertise to design cost-effective corporate trips.
• Advised customers on specific visa and passport requirements.
• Promoted seasonal travel offers and upsold additional tours and experiences.
• Maximised sales profits using proven upselling and cross-selling techniques.
• Processed travel deposit and balance payments accurately, maintaining records of receipt.

• Facilitated efficient communication with team members for increased productivity.
• Delivered excellent customer service, enhancing company reputation.
• Dealt with complaints promptly, reducing customer dissatisfaction.
• Managed front desk operations to ensure a smooth workflow.
• Updated company database regularly to maintain accurate records.
• Supported HR department during recruitment process helping attract top talent.
• Assisted in maintaining cleanliness and orderliness of front office area for positive first impression.
• Collaborated with different departments effectively, fostering teamwork and cooperation within organisation.
• Managed incoming post and parcels to guarantee timely delivery to appropriate recipients.
• Organised travel arrangements for senior executives resulting in hassle-free business trips.
• Handled sensitive information confidentially protecting client privacy.
• Organised office supplies inventory, ensuring availability of essential items at all times.
• Scheduled meetings efficiently, allowing for productive use of staff's time.
• Coordinated appointments, contributing to proper time management.
• Handled telephone switchboard, facilitating effective communication.
• Ensured compliance with health and safety regulations, promoting safe work environment.
• Assisted guests with check-in procedures for their convenience and satisfaction.
• Encouraged mutual trust, respect and cooperation among team members.
• Streamlined office procedures for improved efficiency.
• Collaborated with different departments effectively, fostering teamwork and cooperation within the organisation.
• Assisted in maintaining cleanliness and orderliness of the front office area for a positive first impression.

Company Overview: Al Medina Al Munawarah KSA. (Joint venture with Accor-France)

• Al Madinah Al Munawarah KSA. (Joint venture with Accor-France)
• Promoted company's brand image through excellent guest relation skills during events.
• Dealt effectively with complaints, resulting in higher guest satisfaction scores.
• Opened doors for guests, showcasing classic hospitality traditions.
• Built strong relationships with clients to enhance loyalty and revenue growth.
• Established strong relationships with key stakeholders for collaborative promotions.
• Employed [Skill] and [Skill] to build lasting relationships with guests, contributing to [Number]% increase in repeat business within [Timeframe].
• Developed relationships with suppliers for better inventory management.
• Promoted best practices to enhance trading and supply relationships and operations.
• Fostered positive relationships with clients through respectful interaction during assessments.
• Built solid client relationships through effective communication and understanding their needs.
• Solved guest complaints with efficiency and professionalism, resulting in improved relations.
• Established strong relationships with patients to facilitate open discussions about sexual health concerns.
• Cultivated relationships with guests for increased loyalty and return visits.
• Facilitated high-quality guest experiences through meticulous planning and coordination.
• Promoted positive guest relations through polite and professional interaction.
• Strengthened relationships with accommodation providers for increased housing opportunities.
• Promptly addressed complaints or concerns from customers, resulting in improved guest satisfaction.
• Maintained regular contact with key stakeholders, fostering strong relationships.
• Cultivated professional relationships with clients, enhancing retention rates.
• Enhanced client engagement through regular communication and relationship-building initiatives.
• Collaborated with local council on educational initiatives, strengthening community relationships.
• Delivered consistent high-quality service to all hotel guests, fostering positive relationships.
• Built strong relationships with clients through clear communication and empathy.
• Fostered positive relationships with clients leading to improved customer retention rates.
• Liaised regularly with trade union representatives ensuring good organisational relationships.
• Adeptly handled client inquiries about product specifications and turnaround times, facilitating better customer relationships.
• Maintained high cleanliness standards for guest comfort and satisfaction.
• Facilitated smooth check-ins by maintaining clear communication with guests.
• Utilised guest speakers from media industry to provide real-world insight.
• Resolved guest complaints swiftly to maintain good customer relations and reputation.
• Maintained strong relationships with luxury brands, enhancing access to limited edition items.
• Handled sensitive moments discretely, respecting privacy of couple and guests alike.
• Built strong client relationships, led to repeat business and referrals.
• Enhanced client relations with proactive communication and problem-solving approach.
• Fostered positive relationships with tenants through regular communication and issue resolution.
• Ensured timely delivery of services to maintain client relationship.
• Fostered relationships with stakeholders, enhancing brand reputation in industry.
• Enhanced understanding of diversity for improved workplace relations through training sessions.
• Maintained positive staff relations and conditions of employment, boosting staff retention by [Number]%.
• Maintained cleanliness and orderliness of area, ensuring pleasant atmosphere for guests.
• Enhanced guest satisfaction by promptly handling luggage during check-ins and check-outs.
• Maintained excellent relationships with suppliers resulting in favourable terms and conditions.
• Built strong relationships with suppliers and stakeholders through effective networking skills.
• Built positive, professional relationships with cast and crew for enhanced production morale.

• Company Overview: Al Madinah Al Munawarah KSA. (Intercontinental Group - UK)
• Al Madinah Al Munawarah KSA. (Intercontinental Group - UK)
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Successfully delivered on tasks within tight deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.