Nout Almutairi
Riyadh
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work history
Operations Officer
Soror App
Riyadh
2022.05 - 2023.07
- Reviewed operations planning
- Promoted efficient workflow, verifying policies were distributed, understood and adhered to.
- Implemented strategic mission, core values and business objectives across company-wide operations.
Presales Consultant
Syarah App
Riyadh
2021.12 - 2022.02
- Maintained expert-level knowledge of product and service offerings.
- Recorded customer and product data in relationship management software.
- Built rapport with new and existing customers to boost client retention.
Call Centre
Medica Clinics
Riyadh
2021.08 - 2021.11
- Maintained accurate knowledge of current services to provide informative customer advice.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Improved call metric standards to exceed performance KPI targets.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Customer Service Representative
White Astronomy Co (Atlobha App )
Riyadh
2018.04 - 2021.06
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Diploma of Higher Education - School of Business ( Marketing)
King Faisal University
Skills
- Problem solving
- Marketing and sales experience
- Excellent communication skills
- Leadership
Languages
English
Intermediate
Arabic
Native
Timeline
Operations Officer
Soror App
2022.05 - 2023.07
Presales Consultant
Syarah App
2021.12 - 2022.02
Call Centre
Medica Clinics
2021.08 - 2021.11
Customer Service Representative
White Astronomy Co (Atlobha App )
2018.04 - 2021.06
Diploma of Higher Education - School of Business ( Marketing)
King Faisal University