Nudayb Alrashdi

• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained and managed customer files and databases.
• Resolved concerns with products or services to help with retention and drive sales.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Coordinated timely responses to online customer communication and researched complex issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Recommended products to customers, thoroughly explaining details.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed team communications and information for meetings.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Conducted research, gathered information from multiple sources and presented results.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Followed through with client requests to resolve problems.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Monitored customer service operations to assess agent performance and provide feedback.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Created and reviewed invoices to confirm accuracy.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Developed and offered unique discount options to drive interest in new product lines.
• Addressed potential cancellations and offered catered solutions to retain accounts.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Exceeded goals through effective task prioritization and great work ethic.
• Led projects and analyzed data to identify opportunities for improvement.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Monitored company inventory to keep stock levels and databases updated.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used coordination and planning skills to achieve results according to schedule.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Improved operations through consistent hard work and dedication.
• Worked with customers to understand needs and provide excellent service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work on time.
• Maintained energy and enthusiasm in fast-paced environment.
• Used Microsoft Word and other software tools to create documents and other communications.
• Created plans and communicated deadlines to complete projects on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Prepared variety of different written communications, reports and documents.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Led projects and analyzed data to identify opportunities for improvement.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Monitored company inventory to keep stock levels and databases updated.
• Onboarded new temps by entering employee information into systems.
• Developed and maintained courteous and effective working relationships.

• Prepared annual budgets with controls to prevent overages.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed and maintained relationships with customers and suppliers through account development.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Introduced new methods, practices and systems to reduce turnaround time.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Managed budget implementations, employee evaluations and contract details.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Evaluated suppliers to maintain cost controls and improve operations.
• Identified trends in customer marketplaces to develop valuable solutions.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
• Utilized enterprise risk management software to improve operational insight and planning.

• Created detailed sales presentations to communicate product features and market data.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maximized customer retention by resolving issues quickly.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Oversaw daily outbound calls to identify services that address primary needs.
• Supported clients with business analysis, documentation and data modeling.
• Checked client organization and agreements with company priorities through automating content management systems.
• Carried out day-to-day duties accurately and efficiently.
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.
• Used coordination and planning skills to achieve results according to schedule.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and maintained courteous and effective working relationships.
• Increased customer satisfaction by resolving issues.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Conducted research, gathered information from multiple sources and presented results.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Received and processed stock into inventory management system.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Assessed property, compiled information and wrote reports regarding findings for submission to director.
• Scheduled outside contractors for major maintenance issues.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Maintained current contract files as prescribed by company contract policies and procedures.
• Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Coordinated appointments to show marketed properties.
• Kept properties in compliance with local, state and federal regulations.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Maximized rental income while minimizing expenses through effective planning and control.
• Responded to Common Area Maintenance (CAM) inquiries.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Generated professional networks by engaging in professional, industry and government organizations.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Completed annual rent calculations using housing database software.
• Planned special events such as lotteries, dedications and project tours.
• Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.

• Processed orders via telephone, email and online orders from official company website.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Developed and led sales training initiatives for employees and teams across organization.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
• Connected with account representatives to promote bank products.
• Maintained in-depth understanding of bank operations, products and services.
• Built and deepened long-term relationships with customers.
• Resolved customer complaints to maintain high level of satisfaction.
• Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
• Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
• Worked directly with customers and associates to handle internal and external complaints and objections.
• Analyzed financial statements to identify cost control initiatives.
• Set pricing strategy and discount rates.
• Developed strategic plans for day-to-day financial operations.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
• Established and checked coding procedures, monitored reports and updated internal files.
• Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
• Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.

Developed sales strategy based on research of consumer buying trends and market conditions.