Overview
Work History
Education
Skills
processional courses
Languages
Timeline
Generic

Nuha Al-Shehri

Al-Noor - Jeddah

Overview

14
14
years of professional experience

Work History

Quality Maintenance (customer Care Specialist)

Gulf Medical Company
03.2020 - Current
  • Enforced compliance with government regulations and company policies.
  • Audited quality of service departments and reported findings to department heads for improvements.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Master Data Specialist

Gulf Medical Company
01.2019 - 03.2020
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Supported operations staff in researching data configuration and processing issues.
  • Optimized quality of data by developing and continuously improving data collection and automated upload strategies.

Logistic Coordinator

Gulf Medical Company
03.2018 - 01.2020
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • creating invoices and delivery notes for salesmen , service engineers to collect products from the warehouse.

Sales Coordinator

Gulf Medical Company
11.2017 - 03.2018
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
  • assisting salesmen in creating quotations and business reports.

English language Teacher

Wahat Alfeker
01.2010 - 01.2013
  • Successfully improve Arabic-speaking students' English grammar and vocabulary levels through written and interactive activities.
  • Evaluated student progress to offer recommendations for further development.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Tutored and assisted students to help with English language comprehension and mastery.

Education

Bachelor Degree of English Language -

Taif University
Taif
02.2010

Skills

  • C4C system 3 years experience
  • SAP 3 years experience
  • Leadership Skill
  • Communication Skills
  • Training Programs
  • Supplier Liaison
  • Motivational Leadership
  • Operational Efficiency
  • Excellent Listening Skills
  • Risk Mitigation Planning
  • Customer Expectations Management

processional courses

- ICDL - International computer driving license.
- Certificate of VIP customer service from Human resource development fund.
- Holds certificate from Gulf Medical Company in (Tenders and contracts).
- Holds certificate from Gulf Medical Company in) labor low )
- Holds certificate from Gulf Medical Company in ( MS Excel & MS Outlook )
- Holds certificate from Gulf Medical Company in Communicating Effectively.
- Holds certificate from Gulf Medical Company in Yellow Belt Six Sigma.
- Holds certificate from HRP Training in Human Resource Specialist from Technical and Vocational
Training Corporation .
- Holds certificate from Technical and Vocational Training Corporation and MNAR in Secretory Skills
and Office Management

Languages

Arabic
Native language
English
Proficient
C2

Timeline

Quality Maintenance (customer Care Specialist)

Gulf Medical Company
03.2020 - Current

Master Data Specialist

Gulf Medical Company
01.2019 - 03.2020

Logistic Coordinator

Gulf Medical Company
03.2018 - 01.2020

Sales Coordinator

Gulf Medical Company
11.2017 - 03.2018

English language Teacher

Wahat Alfeker
01.2010 - 01.2013

Bachelor Degree of English Language -

Taif University

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Nuha Al-Shehri