Nuha Almagharbi
Summary
Accomplished Products Technical Operations Senior Analyst with expertise in enhancing operational efficiency and application performance through strategic process improvements and technical innovations. Skilled in collaboration and debugging, adept at driving projects to completion and fostering team development. Proficient in Kubernetes and CI/CD pipelines, along with Azure, ensuring high availability and disaster recovery while aligning technical operations with business objectives.
Overview
4
4
years of professional experience
Work History
Products Technical Operations Senior Analyst
Thiqah Business Services
01.2023 - Current
· Application Support: Provided application-level support to customers, addressing issues in line with established service level agreements (SLAs).
· Database Management: Implemented database changes and managed software version rollouts to enhance functionality and performance.
· User Problem Analysis: Analyzed user issues and provided regular updates on open support tickets within the ITSM system.
· Application Management: Offered support for both on-premises and cloud-based applications during software releases into production environments.
· Troubleshooting: Performed troubleshooting, data migrations, and ensured interoperability of risk software.
· Container Management: Deployed, managed, and scaled containerized applications using Kubernetes, ensuring optimal health and performance of clusters.
· Automation: Automated deployment and scaling processes using CI/CD pipelines to enhance operational efficiency.
· Disaster Recovery: Ensured high availability and disaster recovery for applications running in Kubernetes environments.
· Windows Server Management: Configured and maintained Windows Server IIS environments, managing web applications, performance, SSL/TLS certificates, and site bindings.
· Technical Support: Served as the primary contact for technical issues, diagnosing and resolving product-related problems in collaboration with development teams.
· Operational Optimization: Enhanced product operations for improved efficiency, reliability, and performance.
· Best Practices Implementation: Established best practices for technical operations management and provided guidance to clients for a positive user experience.
· Cross-Functional Collaboration: Worked closely with product management and engineering teams to align technical operations with business objectives.
· Effective Communication: Communicated complex technical information clearly to non-technical stakeholders.
· Industry Awareness: Stayed updated on industry trends and technologies to drive continuous improvement in operations.
· Enhancements Recommendations: Suggested and implemented product enhancements based on customer feedback and operational insights.
· Training and Support: Provided training to internal teams on product features and operational procedures.
· Professional Development: Engaged in professional development to enhance technical and operational skills.
· Manage the iOS Apple and Google Console, along with the Firebase for mobile application deployment and management.
· Proof of Concept (POC): Participated in cross-functional teams conducting POCs for new cloud environments, including Google Cloud, focusing on microservices applications.
Products technical operations analyst
Thiqah Business Services
01.2021 - 01.2023
Internship
National Cybersecurity Authority
01.2021 - 03.2021
- Cyberpro+ program
Internship
Foodics
01.2021 - 02.2021
- 100 hours of training Foodics early talent program
Education
Bachelor of Science - Computer Science with honors
Umm Al Qura University
05-2021
Skills
- Collaboration
- Process Improvement
- Debugging
- Self-development
Professional Certifications
· Security+ Comp TIA
· ITIL ® Foundation RG671388451NA
· Azure Fundamental AZ-900 AgilePM Foundation
· Linux Foundation Certification
· Kubernetes and Cloud Native Associate certification(KCNA)
· Devops Foundation Certification
· SRE Foundation Certification
· Certified Kubernetes Administrator (CKA)
Timeline
Products Technical Operations Senior Analyst
Thiqah Business Services
01.2023 - Current
Products technical operations analyst
Thiqah Business Services
01.2021 - 01.2023
Internship
National Cybersecurity Authority
01.2021 - 03.2021
Internship
Foodics
01.2021 - 02.2021
Bachelor of Science - Computer Science with honors
Umm Al Qura University
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<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia