Summary
Overview
Work History
Education
Skills
Interships/ Volunteer
Timeline
Generic

Nurdini Azmi

Adelaide

Summary

A productive and motivated individual who has obtained multiple experiences throughout university life. I am looking for a job that will help me grow as a person. I do well in research and editorial. I also have a lot of experience in the hospitality industry, thus I am confident with my communication skills, customer service and I handle critic well. I am very ambitious, always wanting to do better each year. I hope to contribute well to your company/ organization.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Arteva Funding
03.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Completed data entry to record call notes, suggestions and questions.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Assistant Account Executive

Arthur J Gallagher
06.2022 - 09.2022
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Drafted proposals, conference reports, status reports and client correspondence.
  • Input data into multiple company softwares regarding client's insurance needs for our personal brokers.
  • Migrated data from an old system software to a new and improved one.

Front of House Waitress

The Meat & Wine Co
06.2022 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Waitress

Pier Farm
10.2020 - 02.2022
  • This casual fine dining restaurant requires me to greet customers, serve them food and drinks, take orders, manage a section, do basic cleaning around the restaurant and upsell products.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front of House

Normans
10.2021 - 02.2022
  • I worked as a waitress at this extremely busy café
  • I take orders, serve food and drinks, and do basic cleaning around the restaurant
  • When needed, I help around at the breakfast bar.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Waitress

Simply Spanish
03.2021 - 09.2021
  • This job required me to take orders, serve customers food and drink, and do basic cleaning around the restaurant
  • I was expected to work quickly and efficiently to manage large volumes of customer during lunch hours.

Assistant Manager

Almina Docklands
03.2018 - 02.2021
  • This job required me to make decisions around the restaurant, control the cashier, handle end of the day sales, partly handles staff, close the restaurant, and conduct the usual waitressing duty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Waitress

Steakhouse 66
10.2019 - 03.2020
  • This job required me to greet customers, serve them, take orders, manage the cash register, take calls, occasionally make drinks, do basic cleaning around the restaurant and up sell products.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front of House, Feeling

Fruity
02.2018 - 02.2019
  • This job required me to greet customers, take their orders, serve fresh juice, cut fruits and vegetables, and keep the store clean and tidy.

Education

Bachelor of Arts - Journalism And History

Monash University
Melbourne, VIC
06.2024

Engineering (Pre-Engineering)

Australian National University College
Canberra, ACT
06.2017

Skills

  • Team Leadership
  • Verbal and Written Communication
  • Microsoft Office
  • Team Player
  • Cool Under Pressure
  • Adaptable and Flexible
  • Customer Service and Rapport

Interships/ Volunteer

Internship at Queenscliffe Historical Museum

Queenscliffe, VIC

01/2021 - 03/2021

For this role, I conducted extensive research on women’s fashion over the years in the town of Queenscliffe, VIC. Using available documents and archives of the museum, I assembled a collection of women wear and accessories over the last century. I also helped the visitors at the reception.


People Outdoors

Preston, VIC

08/2018 - 03/2021

This role requires me to assist and entertain disabled children, one on one, on overnight trips usually in the form of camping. I would also oversee the safety and wellbeing of the assigned child/ adult.


Monash Peer Ambassadors Leaders (PAL)

Clayton, VIC

01/2019 - 08/2019

Portfolio: First in Family and International Students (FIF/ IS)

This role requires me to mentor first year students and contribute to the events held by the FIF/ IS portfolio. I had three mentees that I took after throughout the semester. During events held by PAL, I participated when my schedule allows it.


MannaCare

Templestowe, VIC

09/2018 - 02/2020

Leisure and Lifestyle Department

This role requires me to provide activities and entertainment to the residents at Mannacare. I aid the staffs at leisure and lifestyle department. I occasionally serve and feed residents, assist them during exercise, give hand massages, entertain them during the ‘sundown program’ and collect residents to the lounge area for a mini concert at the common area weekly.


Internship, Fortrust Education Services, Johor Malaysia

Johor, Malaysia

12/2016 - 02/2017

This role required me to direct guests, make and answer calls, opened and properly distribute incoming mails, organize paperwork, design company flyers and brochures, and file databases online.

Timeline

Customer Service Officer

Arteva Funding
03.2023 - 08.2023

Assistant Account Executive

Arthur J Gallagher
06.2022 - 09.2022

Front of House Waitress

The Meat & Wine Co
06.2022 - Current

Front of House

Normans
10.2021 - 02.2022

Waitress

Simply Spanish
03.2021 - 09.2021

Waitress

Pier Farm
10.2020 - 02.2022

Waitress

Steakhouse 66
10.2019 - 03.2020

Assistant Manager

Almina Docklands
03.2018 - 02.2021

Front of House, Feeling

Fruity
02.2018 - 02.2019

Bachelor of Arts - Journalism And History

Monash University

Engineering (Pre-Engineering)

Australian National University College
Nurdini Azmi