Obai AlGhonaim
Riyadh,Saudi Arabia
Summary
Dynamic Hospitality & Tourism Professional with 5+ years of experience in operations, guest services, and event management. Proven track record in enhancing guest satisfaction and leading cross-functional teams to deliver seamless, high-quality experiences. Skilled in operational planning, stakeholder communication, and process improvement, with a strong commitment to service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Assistant Manager Hospitality
Six Flags & Aquarabia – Qiddiya City
2025.05 - 2026.05
- Played a key role in the pre-opening phase across two large-scale park developments within Qiddiya
- Contributed to the successful launch of Aquarabia and Six Flags Qiddiya, supporting full operational readiness
- Supported Facilities Management (Soft Services) through SOP development, staffing plans, and service workflows.
- Conducted snagging inspections as part of quality assurance and handover processes, ensuring compliance with operational standards
- Coordinated with contractors and internal teams, demonstrating strong stakeholder management
- Assisted in testing, commissioning, and soft opening operations to ensure service excellence.
- Led teams effectively, strengthened leadership capabilities, and consistently delivered high-quality guest experiences
- Managed guest flow, queue systems, and escalations, maintaining service efficiency and customer satisfaction
Senior Hospitality Supervisor
Confidential
2024.10 - 2025.04
- Oversaw daily hospitality operations, ensuring superior guest experiences and adherence to brand standards.
- Managed inventory and stock control, optimizing supply levels and minimizing waste.
- Trained and evaluated staff to maintain consistency in guest service excellence.
Hospitality Supervisor
Six Senses Southern Dunes – Red Sea Project
2023.05 - 2024.09
- Led pre-opening and operational readiness activities for a luxury eco-resort.
- Conducted service quality training aligned with Six Senses' global hospitality standards.
- Supervised over 50 team members across departments to ensure smooth daily operations.
Hospitality Supervisor
The Ascott Limited
2021.07 - 2023.04
- Supervised daily operations, including housekeeping, F&B, and front desk departments.
- Managed reservations, guest relations, and service recovery to maintain satisfaction levels above targets.
Sales Specialist
IKEA
2017.05 - 2019.05
- Boosted sales by 45% in one day through strategic product placement and on-the-floor promotions.
Education
Bachelor's degree - Hospitality Management & Tourism
King Abdulaziz University
Skills
- Guest Experience Management
- Hospitality Operations
- Event Management
- Customer Service Excellence
- Leadership & Team Training
- Process Optimization
- Health & Safety Compliance
- Communication & Coordination
- Tourism Marketing
- Crisis Management
- Communication Skills
- Time Management
Seasonal
Ministry of Hajj and Umrah | Protocol Supervisor | Jan 2023.
Formula 1 | Crowd Manager | Mar 2022.
Curvature Studio | Event Management | Jan 2022.
Certification
- Executive Development for Tourism & Hospitality, Ministry of Tourism, London, 2024
- Certificate of Appreciation, Six Senses Southern Dunes Pre-Opening, 2023
- Hospitality Experience Program, Les Roches, Switzerland, 2022
- Tourism Marketing, Misk Program, 2021
- Handling Complaints in Tourism & Hospitality, Misk Program, 2021
Languages
Arabic
English
Timeline
Assistant Manager Hospitality
Six Flags & Aquarabia – Qiddiya City
2025.05 - 2026.05
Senior Hospitality Supervisor
Confidential
2024.10 - 2025.04
Hospitality Supervisor
Six Senses Southern Dunes – Red Sea Project
2023.05 - 2024.09
Hospitality Supervisor
The Ascott Limited
2021.07 - 2023.04
Sales Specialist
IKEA
2017.05 - 2019.05
Bachelor's degree - Hospitality Management & Tourism
King Abdulaziz University