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Driven by a results-focused approach, I leveraged OpenText™ STP Financial Hub and Active Documents at Open Text Inc. to enhance B2B transaction efficiency, significantly improving client satisfaction through consultative support and innovative problem-solving. My adeptness in communication and technical skills facilitated seamless upgrades and robust solution implementation, showcasing a blend of strategic oversight and technical proficiency.

Accomplished Infrastructure Support Engineer with a proven track record at the University of Alaska Southeast, enhancing network performance and ensuring seamless technology integration. Expert in data center operations and disaster recovery planning, coupled with exceptional decision-making skills. Achieved significant reductions in power consumption, demonstrating a forward-thinking mindset and commitment to operational excellence. Energetic Support Engineer enthusiastic about developing deeper understanding of engineering design and leadership. Natural leader and networker with hardworking, resourceful and competitive nature. 33 years of experience in Computer Network Desktop and VOIP Phone Support Businesses, Corporations Manufacturing plants State and Federal Agencies. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-driven Engineering Manager focused on project management and strategic planning. Solid track record of success with 33 years in Conputers and Networking. My First Computer was programmed with Paper Punch Cards, then Paper Tape. Top notch negotiator and relationship builder. Hardworking and passionate job seeker with strong organizational skills eager to secure Supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Support Team Member knowledgeable about quality assurance, financial oversight and training. First-rate administrator and team builder. Meticulous Network Specialist maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Seasoned Engineering Manager seamlessly integrates project technical aspects and makes information relatable to non-technical personnel. Experienced leader and program manager with 33-year history in field. Clear communicator, decision maker and problem solver. Decisive Engineering Manager highly effective at operating in dynamic, high-pressure environments. Successfully handle multiple simultaneous responsibilities while exceeding objectives and satisfying tough clients.

 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. Friendly with over 12 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability. 

PROFESSIONAL SUMMARY Proficient Application Project Support with 5+ years and System Administrator 10+ years of total experience managing IT infrastructure, which includes configuring & monitoring servers, Design, plan and implementing network installations for data and voice. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Hands-on experience in Windows/Linux administration, LAN / WAN / VPN administration, VMware Administration, managing FTP Servers, AD/DNS, wireless access points and load balancers, Access control system administration and server backup management. Have played an active role in IT budget planning, communicating with vendors and service providers. Have 5+ years of Hands-on experience in Application support to interact with customer and the development team, preparing test cases and share the feedback

OBAID HAZIB

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ERP Technical Support Specialist (NetSuite)

ERP Specialist and Coordinator

Technical Support Engineer and Exam Center Admin

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Bachelor of Software Engineering -

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