Proven leader and adept communicator, I significantly enhanced student support programs at the Sudanese Students Association Ain Shames, transitioning from Student Affairs member to Vice President. Skilled in diplomatic protocols and teamwork, I facilitated efficient passport renewals and university admissions, contributing to a marked improvement in community engagement without specifying numerical percentages.
Experienced with debt collection processes and effective account management. Utilizes negotiation techniques to secure payment and resolve disputes. Track record of maintaining professionalism and compliance with regulatory standards.
- Provided support for Sudanese students in passport renewal services at the embassy, ensuring a smooth and efficient process.
- Assisted students in applying to Egyptian universities by guiding them through the admission procedures.
- Offered academic support and mentoring to students facing academic challenges.
- Addressed student issues within the university and contributed to finding appropriate solutions.
- Progressed from a Student Affairs member to Vice President, taking on leadership responsibilities and overseeing student support programs.
1. Provided administrative support in the Consular, Cultural, and Passport departments, ensuring smooth daily operations and enhancing workflow efficiency within the embassy.
2. Offered guidance and high-quality customer service to Sudanese citizens, assisting them with legal and consular procedures while maintaining professionalism and efficiency.
Debt collection as an agent for Mobily, following up on outstanding and unpaid invoices.
Communicating with customers with overdue payments to negotiate debt repayment plans and ensuring follow-ups until full payment is made.
Working closely with customers to provide solutions that suit their financial situation.
Collaborating with the finance team to enhance collection strategies and reduce outstanding debts.
Teamwork and collaboration
English Language Course- Level A1:-
The American University in Cairo ( completion Year : 2024
legal translation training |Blue Legal Academy
Cairo,Egypt - July 2024 - December 2024