Odai Abuaresha
Jeddah,Saudi Arabia
Summary
Results-driven professional skilled in negotiation, teamwork, and problem-solving. Expertise in complaint resolution and customer satisfaction, supported by strong communication and analytical skills. Committed to driving organisational success and fostering collaboration.
Overview
1
1
Certification
14
14
years of professional experience
Work history
MAS-Aftermarket Sales Engineer
Bin Shehab Co. for Trading & Contracting
Jeddah, Saudi Arabia
2026.01 - Current
- Drive sales growth: Identify new business opportunities, generate leads, prepare proposals and quotations, negotiate contracts, and achieve sales targets.
- Promote products and services: Sell spare parts, consumables, service kits, overhaul packages, and service contracts by demonstrating their value.
- Provide technical support: Conduct site visits, inspect equipment, diagnose issues, recommend spare parts, troubleshoot problems, and perform product demonstrations.
- Managed customer relationships by maintaining assigned accounts, resolving issues promptly, and fostering long-term connections.
- Coordinated with internal teams to ensure effective customer support, warranty handling, collections, and parts availability.
- Monitor market and competitors: Gather market intelligence on competitors, pricing, products, and customer trends to support sales strategies.
- Maintained CRM records, tracked sales opportunities, and prepared regular sales performance and pipeline reports for management.
Senior Product Support Engineer
Zahid Tractor & Heavy Machinery
Dammam, Saudi Arabia
2021.07 - 2026.01
- Diagnosed issues, evaluated information, and offered cost-effective solutions.
- Interacted with customers to identify needs and enhance service delivery.
- Collaborated with team members to achieve target results.
- Executed tasks delegated by leadership to ensure team objectives were met.
- Consistently met sales goals and KPI targets.
- Managed oil, gas, and cement accounts to align with management directives.
- Generated business opportunities through site visits and visual inspections.
- Built and maintained courteous and effective working relationships.
Product Support Engineer
Zahid Tractor & Heavy Machinery
Dammam / Jubail, Saudi Arabia
2013.09 - 2021.12
- Utilised extensive product knowledge of parts and service.
- Coordinated with multiple departments to effectively address and resolve customer parts and service inquiries.
- Addressed customer complaints and guaranteed satisfaction.
- Developed insights into customer needs through direct interactions and feedback.
- Strengthened business relationships with customers, fostering loyalty and repeat engagement.
- Supported parts and service sales initiatives for brands like Caterpillar, Terex, and JLG, contributing to revenue growth.
- Executed diverse tasks to support team objectives.
- Excelled in communication through calls, emails, and face-to-face meetings.
Trainee
Jordan Tractor
Amman
2013.01 - 2013.09
- Provided technical support and troubleshooting for product-related issues, enhancing customer satisfaction and loyalty.
- Resolved customer issues and conflicts, ensuring high satisfaction and fostering product loyalty.
- Acquired practical experience at Caterpillar through hands-on training in service, warehouse, and fluid analysis laboratory, contributing to operational knowledge.
Education
BS - Mechanical Engineering
Hashemite University
2013.01 -
Skills
- Technical sales
- Negotiation
- Problem Solving
- Complaint resolution
- Analytical and critical thinking
- Communications
- Email Writing
- Active listening
- Teamwork
- Commitment to excellence
Certification
- Sales Execution
- Effective telephone techniques & etiquette
- Strategies to handle difficult customers
- Building interpersonal skills
- Leadership in action
- Repair before failure
- Communication strategies
- Email writing etiquette and efficiency
- Improving time and priority management
- Relationship advantage: connecting with customers and increasing sales
- Presentation techniques to influence and persuade
LANGUAGES
Arabic - Native
English - Fluent
References
References available upon request.
Timeline
MAS-Aftermarket Sales Engineer
Bin Shehab Co. for Trading & Contracting
2026.01 - Current
Senior Product Support Engineer
Zahid Tractor & Heavy Machinery
2021.07 - 2026.01
Product Support Engineer
Zahid Tractor & Heavy Machinery
2013.09 - 2021.12
BS - Mechanical Engineering
Hashemite University
2013.01 -
Trainee
Jordan Tractor
2013.01 - 2013.09