Ohoud Alshehri

• Ensured company policies were implemented and adhered to.
• Maintained accurate and detailed compliance records.
• Developed policies and systems to ensure business successfully achieved objectives.
• Responded to compliance-related queries, keeping up to date with changes to regulations.

A: Handling PEP Questions & Profession cases.

B: Handling PEP Sanction screening cases.

• Understood business objectives and adapted sales services to achieve KPIs.
• Presented proposals and pitches to engage clients with new campaign ideas.
• Identified value-add opportunities within client accounts to grow revenue.
• Retained product and service knowledge for persuasive customer pitching.

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Employed active listening and product expertise to successfully resolve inbound queries.

• Managed contracts and referencing, carrying out thorough, relevant checks to enable swift processes.
• Ensured accurate, efficient HR administration focused on recruitment, payroll and benefits support.
• Assisted in employment relations case work such as and, seeking positive outcomes.
• Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.

• Maintained updated knowledge of local and industry-related legislation, regulations and legal requirements to bring informed expertise to projects.
• Conducted legal research to support case preparation and legal due diligence.
• Managed high-volume caseload with strict adherence to court-appointed deadlines and requirements.
• Reviewed briefs and other legal documents to gather and analyse case data.

• Scheduled attorney appointments, managing complex schedules for multiple firm associates and partners.
• Conducted legal research to build expertise in precedents, legal statutes and current legislative requirements.
• Prepared trial documentation and exhibits to support litigation strategy and attorney needs.
• Interviewed clients and witnesses to gather and analyse case data.