Ohoud Bakhalah
Logistics Administrator
Riyadh
Summary
Talented Logistics Administrator, highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
12
12
years of professional experience
Work History
Logistics Administrator
Aramex
01.2022 - Current
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Created reports to provide insights into logistics operations and performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with customers.
Call Center Agent
Aramex
01.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Social Media Executive
Aramex
06.2018 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled day-to-day customer contact via phones and emails.
- Developed training materials to standardize processes and ensure consistent service across the team.
Retail Outlet Executive
Aramex
01.2018 - 06.2018
- Established long-term client relationships through consistent delivery of high-quality services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Administrative Secretary
Rawat Albasher Copmany
01.2013 - 01.2014
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
Call Center Agent
Mobily
01.2012 - 01.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Diploma In English Language -
Dar Al-Hekmah University
Jeddah 04.2001 -
Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Warehouse Management Systems
- Excellent Communication
- Customer Relations
- Decision-Making
- Self Motivation
- Team Collaboration
- Customer Needs Assessment
- Team Guidance and Management
Timeline
Logistics Administrator
Aramex
01.2022 - Current
Call Center Agent
Aramex
01.2022 - 01.2023
Social Media Executive
Aramex
06.2018 - 06.2020
Retail Outlet Executive
Aramex
01.2018 - 06.2018
Administrative Secretary
Rawat Albasher Copmany
01.2013 - 01.2014
Call Center Agent
Mobily
01.2012 - 01.2013
Diploma In English Language -
Dar Al-Hekmah University
04.2001 -
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