Olivia Allen
Adelaide
Summary
Driven to learn quickly, develop practical skills and training in industry operations. Highly adaptable and proactive, with problem-solving ability and attention to detail. Experienced in office settings, with administration, client coordination and process optimisation capabilities gained through roles in reception and hospitality.
Strong academic foundation in financial principles, data analysis and legal concepts.
Overview
5
5
years of professional experience
Work History
Receptionist
SmileCo Dental
06.2024 - Current
- Supported office efficiency by performing clerical tasks such as data entry, filing, handling correspondence and transaction reconciliation.
- Monitored accounts and liased with patients to clarify discrepancies.
- Primarily responsible for Invisalign administration. Tracking patient progress, payment schedules and treatment scheduling via Excel.
- Streamlined Invisalign processes to improve clarity among reception staff.
- Confirmed appointments, communicated with patients, and updated records.
- Corresponded with patients through email and telephone to handle inquiries and concerns.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained payment records.
Gaming Attendant
The Windsor Hotel
10.2023 - 06.2024
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Maintained accurate records of all transactions, supporting smooth financial operations within the gaming facility.
- Regularly recorded data to monitor gaming room engagement and performance to support operational improvements.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Responded to machine malfunctions with basic troubleshooting and organised maintenance.
- Enhanced customer satisfaction by providing exceptional service and promptly responding to concerns.
Waitress/Bartender
The Windsor Hotel
02.2020 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while also fulfilling obligations in the gaming room.
- Maintained welcoming dining environment, and built rapport with regulars, ensuring a positive guest experience.
- Managed bar stock and inventory. Ensured availability and proper product rotation.
- Assisted in organisation and coordination of large functions for groups, and day-to-day reservations.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Volunteer Nanny
Private Family
04.2023 - 06.2023
- Provided child-care and supervision for six children aged 3-13 in a live-in role.
- Assisted in English learning through daily conversation, play-based learning and structured activities tailored to different age groups.
- Built positive and nurturing environments to support language acquisition, cultural exchange, and social-emotional growth.
- Developed strong communication and collaboration with parents to provide updates on children's progress, needs, and achievements.
Education
Bachelor of Finance And Banking - Finance
University of Adelaide
Adelaide, SA11-2028
Bachelor of Laws - Law
University of Adelaide
Adelaide, SA11-2028
High School Diploma -
Pembroke School
Adelaide, SA12-2022
Skills
- Payment management
- Regulatory compliance
- Microsoft Excel
- Data entry
- Problem solving
- Team collaboration
- Time management
- Verbal and written communication
- Office administration
- Attention to detail
Languages
Spanish
Limited Working
Timeline
Receptionist
SmileCo Dental
06.2024 - Current
Gaming Attendant
The Windsor Hotel
10.2023 - 06.2024
Volunteer Nanny
Private Family
04.2023 - 06.2023
Waitress/Bartender
The Windsor Hotel
02.2020 - 06.2024
Bachelor of Finance And Banking - Finance
University of Adelaide
Bachelor of Laws - Law
University of Adelaide
High School Diploma -
Pembroke School
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