Olivia Burgess
Hilton
Summary
Creative Sales Manager with a strong background as a Visual Merchandiser with expertise in stock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising.
Overview
4
4
years of professional experience
Work History
Menswear Sale Manager
Country Road
08.2023 - Current
- Worked closely with the stockroom and floor team to maintain high customer service standards, excellent visual presentation, and efficient stock flow through the business.
- Maintained high opening and closing standards, including cash office responsibilities.
- Managed employee relations and strived to build a welcoming and inclusive team culture with a focus on sharing and receiving feedback individually and as a collective.
- Resolved customer issues quickly to close deals and boost customer experience.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coordinated delivery practices and worked closely with the team to create efficient systems and practices that met the needs of the team and wider business.
Visual Merchandiser
H&M
05.2021 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Developed innovative approaches to store layout to optimize customer flow and optimise sales potential.
- Analysed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Installed clean and inspiring window displays quickly and efficiently.
- Worked effectively with the wider leadership team to manage and maintain visual standards and overall store function.
- Assisted with training of new visual merchandisers, department managers and floor sales team.
Visual Commercial Supervisor
Zara Australia
11.2021 - 05.2022
- Organised store merchandise displays to promote and maintain visually appealing environments - Collaborated with team member and head office managers to achieve target results
- Worked with customers to understand needs and provide excellent service - Monitored sales floor and the merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products - Balanced and organised cash register by handling cash, counting change, and closing registers at EOD
- Worked closely with department manager to solve problems and handle customer concerns.
Retail Sales Assistant
Zara Australia
12.2020 - 11.2021
- Used POS system to process sales, returns, online orders and gift card activation - Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Trained new associates on cash register operations, conducting customer transactions and balancing tills
- Increased sales by offering advice on purchases and promoting additional products.
Front of House
BBQ Dek
12.2019 - 07.2020
- Assisted servers with delivering food, filling beverages, and retrieving items for guests - Trained new staff in front-of-house procedure, customer relations and cleaning - Kept tills accurate through correct billing, payment processing and cash management practices - Handled complaints, settles disputes, and resolved grievances to maintain customer satisfaction - Created and distributed staff schedules to facilitate efficient payroll process
Education
High School Diploma -
St Aloysius College
Adelaide, SA11.2019
Skills
- Supervisory Skills
- Visual Merchandising
- Window Instillation
- Analysis of Sales Reports
- Excellent Customer Service
- Communication
- Employee Training
- Product Knowledge
Timeline
Menswear Sale Manager
Country Road
08.2023 - Current
Visual Commercial Supervisor
Zara Australia
11.2021 - 05.2022
Visual Merchandiser
H&M
05.2021 - Current
Retail Sales Assistant
Zara Australia
12.2020 - 11.2021
Front of House
BBQ Dek
12.2019 - 07.2020
High School Diploma -
St Aloysius College
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