OLIVIA SAAVEDRA
Adelaide
Summary
Motivated and disciplined professional with experience in business administration, online sales, Amazon FBA, customer support and fitness coaching. Strong ability to manage chat and email enquiries, process online orders, troubleshoot delivery issues and maintain accurate documentation. I have completed multiple business qualifications in Australia, as well as fitness and nutrition certifications, which demonstrate my persistence, attention to detail and commitment to professional growth. I am seeking a remote role in chat support, email support, admin or eCommerce assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Seller & eCommerce Assistant
Amazon & eBay
01.2020 - 01.2023
- Managed customer enquiries via chat and email using templates.
- Processed orders, returns, refunds and tracked shipments.
- Worked with Amazon FBA: supplier communication, stock management and labelling.
- Created product listings, descriptions and updated inventory.
- Resolved issues related to delivery delays, damaged items or incorrect orders.
- Maintained organised spreadsheets and daily reports.
Business Administrator
Import Company
01.2014 - 01.2020
- Imported machinery parts and equipment for companies working in the mining sector.
- Managed invoices, purchase orders and supplier communication.
- Coordinated logistics, tracked shipments and organised documentation.
- Provided customer service and resolved delivery issues.
- Maintained financial and administrative records.
Restaurant & Cleaning Business Manager
La Parada Restaurant
01.2012 - 01.2014
- Managed operations, staff, budgets and customer service.
- Scheduled bookings and responded to enquiries through email and phone.
- Maintained stock, payments and operational organisation.
- Ensured high standards of service and client satisfaction.
Education
Certificate IV in Business -
Greystone College
01-2022
Certificate III - English Proficiency
TAFE SA
11.2025
Diploma of Business - undefined
Greystone College
01.2024
Certificate III in Business - undefined
Greystone College
01.2021
Intensive General English – Upper Intermediate
English Language Company (ELC)
Sydney01.2020
English Language Study – 8 weeks (Pre-Intermediate)
ILSC
01.2020
Bachelor’s Degree - Business Administration
Universidad del Valle
01.2012
Skills
- Professional & Administrative
- Chat support / Email support
- Customer service & complaint handling
- Order processing (Amazon FBA, eCommerce)
- Data entry & documentation
- Microsoft Office (Word, Excel)
- Workflow organisation & time management
- Problem-solving & decision-making
- Ability to work independently and remotely
- Fitness & Wellness
- Group exercise support
- Basic fitness programming
- Nutrition fundamentals
- Coaching discipline & motivation
Certification
- Group Exercise Leader (G.E.L.) – Australian Institute of Fitness
- Body Pump (Les Mills) Training – Goodlife Gym
- Certificate in Fitness & Women’s Sports Nutrition – Mexican Academy
- Official Certificate in Fitness Nutrition (160 hrs) – IIAFF Mexico
- Workshops (IIAFF México):
- Pérdida de Grasa y Déficit Calórico
- Entrenamiento de Glúteo y Bandas de Resistencia
- Dieta Flexible
Languages
Spanish: Native
English: Basic (improving at TAFE SA)
STRENGTHS
- Persistent and highly motivated
- Strong problem-solving skills
- Highly disciplined and reliable
- Calm under pressure
- Excellent attention to detail
- Fast learner and adaptable
Timeline
Online Seller & eCommerce Assistant
Amazon & eBay
01.2020 - 01.2023
Business Administrator
Import Company
01.2014 - 01.2020
Restaurant & Cleaning Business Manager
La Parada Restaurant
01.2012 - 01.2014
Certificate III - English Proficiency
TAFE SA
Diploma of Business - undefined
Greystone College
Certificate III in Business - undefined
Greystone College
Intensive General English – Upper Intermediate
English Language Company (ELC)
English Language Study – 8 weeks (Pre-Intermediate)
ILSC
Bachelor’s Degree - Business Administration
Universidad del Valle
Certificate IV in Business -
Greystone College