Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Olivia Wilson

Munno Para

Summary

Motivated and adaptable professional with proven success in customer service, retail, and hospitality. Experienced in managing staff, overseeing daily operations, and delivering exceptional service in high-pressure environments. Skilled at training and mentoring staff, ensuring compliance with workplace safety and quality standards, and maintaining a positive workplace culture. Looking to contribute leadership, organization, and strong work ethic to a progressive team.

Overview

5
5
years of professional experience

Work History

Manager / Shift Supervisor

Carl’s Jr
01.2025 - Current
  • Led daily operations for a busy quick-service restaurant, managing shifts of up to 15 staff.
  • Oversaw cash handling, daily banking, and reconciliations ensuring accuracy and security.
  • Implemented and monitored compliance with health, safety, and hygiene standards, preparing for audits.
  • Supported store manager with scheduling, rostering, and performance management.
  • Developed and mentored new team members, building confidence and consistency in service.

Stylist

Lovisa
01.2024 - 01.2025
  • Consistently achieved and exceeded individual and store KPIs through consultative selling.
  • Handled daily store operations including opening/closing, cash reconciliation, and banking.
  • Merchandised stock and implemented regional manager visual directives.
  • Trained new staff in sales techniques, product knowledge, and operational standards.

Cellar Door Assistant

Pirathon Wines
01.2024 - 01.2025
  • Provided exceptional customer experiences through guided tastings and tailored recommendations.
  • Processed online orders, coordinated packaging and dispatch, ensuring brand standards were met.
  • Maintained immaculate presentation of the cellar door, reinforcing brand image.
  • Promoted products and events, contributing to increased sales and brand recognition.

Crew Member

Carl’s Jr
01.2021 - 01.2025
  • Delivered consistently excellent service in a fast-paced environment.
  • Trained in food preparation, safety compliance, and store operations.
  • Supported with opening and closing responsibilities, including setup and cleaning.
  • Actively contributed to a positive customer experience and team culture.

Sales Assistant

BCF
01.2023 - 01.2024
  • Handled high-volume retail sales, processing returns, laybys, and exchanges efficiently.
  • Built customer loyalty through attentive service, product knowledge, and follow-ups.
  • Assisted in stock control, restocking, and managing deliveries.
  • Carried out administrative duties including POS adjustments, stocktake records, and customer orders.

Assistant Stylist

Ally Fashion
01.2022
  • Supported sales floor operations, handled transactions, and ensured store presentation met company standards.
  • Collaborated with management to meet sales targets and maintain smooth store operations.

Education

Responsible Service of Alcohol (RSA)
01-2025

High School Diploma -

St Columba College
01-2023

White Card
01-2022

Use Hygienic Practices For Food Safety (SITXFSA001)
01-2022

Prepare & Serve Espresso Coffee (SITHFAB005)
01-2022

Skills

  • Leadership & Staff Training
  • Customer Service Excellence
  • Cash Handling & Banking
  • Stock Management & Merchandising
  • Food & Beverage Service (RSA, Barista)
  • Quality Assurance & Compliance
  • Problem Solving & Critical Thinking
  • Adaptability & Reliability
  • Positive Team Culture
  • Prioritization and scheduling

Timeline

Manager / Shift Supervisor

Carl’s Jr
01.2025 - Current

Stylist

Lovisa
01.2024 - 01.2025

Cellar Door Assistant

Pirathon Wines
01.2024 - 01.2025

Sales Assistant

BCF
01.2023 - 01.2024

Assistant Stylist

Ally Fashion
01.2022

Crew Member

Carl’s Jr
01.2021 - 01.2025

Responsible Service of Alcohol (RSA)

High School Diploma -

St Columba College

White Card

Use Hygienic Practices For Food Safety (SITXFSA001)

Prepare & Serve Espresso Coffee (SITHFAB005)

Hobbies and Interests

Hiking & Photography, Soccer & Sports, Cooking & Creative Projects

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Olivia Wilson