Omaima Hamdoun
Riyadh,Saudi Arabia
Summary
Dynamic sales & key account manager & professional with expertise in building strong partnerships, retaining key accounts, and driving profit growth. Proven leader skilled in expanding professional networks, influencing decision-makers, and developing effective strategies. Collaborative and strategic team leader with extensive experience in customer relationship management. Energetic team player with a background in prominent global companies.
Overview
1
1
Certification
14
14
years of professional experience
Work history
Sr. Business Development Manager
Beyond Technology
Riyadh, Saudi Arabia
2025.08 - Current
- Managed end-to-end vendor relationships, acting as the main commercial point of contact.
- Negotiated key commercial terms such as commission structures, pricing strategies, and promotional agreements.
- Drove revenue growth by analyzing sales performance metrics (GMV, conversion rate, AOV) and executing targeted improvement initiatives.
- Expanded Riya.com.sa's product portfolio by launching dedicated categories for Saudi and GCC heritage products, with a strong focus on supporting local vendors, Saudi-made brands, and traditional products. This strategy will strengthen the platform's local identity
- Established and tracked monthly and quarterly sales targets in alignment with company goals.
- Optimized product listings, pricing competitiveness, and stock availability to enhance sales outcomes.
- Led vendor engagement in seasonal campaigns (e.g., Ramadan, White Friday), securing exclusive offers and promotional deals.
- Increased sales by 20-25%
- Collaborated cross-functionally with operations, logistics, marketing, and tech teams to ensure seamless onboarding and campaign execution.
- Monitored operational KPIs including cancellation rate, return rate, and fulfillment performance to improve customer experience.
- Conducted market and competitor analysis to uncover growth opportunities and support category expansion.
- Prepared weekly and monthly performance reports featuring actionable insights for senior management.
Sr. Sales Account manager - corporate sales
Linker.com.sa -SAAS co.
Riyadh
2023.10 - 2025.08
- Represented the company effectively by leveraging comprehensive knowledge of Linker offerings, which enhanced client trust and engagement, resulting in increased customer retention.
- Improved account management by predicting potential competitive threats and outlining proactive solutions, which helped mitigate risks and sustain client satisfaction.
- Guided and assisted stakeholders to ensure a seamless experience while working with the Linker seller dashboard, leading to smoother operations and reduced support inquiries.
- Initiated and owned process improvement projects, actively participating in stakeholder calls and meetings, which streamlined communication and fostered collaborative problem-solving.
- Achieved company objectives by meticulously planning sales strategies, which helped drive consistent revenue growth and exceed quarterly targets.
- Generated leads and established strong client relationships, nurturing connections that resulted in long-term partnerships and repeat business opportunities.
- Established and maintained relationships with retailers and enterprise clients as the primary contact, ensuring consistent communication and support, which enhanced overall client experience.
- Led and supported a team of telesales, focusing on daily and weekly progress to drive performance and meet sales targets effectively.
- The strategy was planned to ensure alignment with sales goals, contributing to achieving and surpassing revenue expectations and increasing sales by 20% YOY.
- Presented linker product and service offerings to potential and existing clients, effectively communicating the value and relevance of the company solutions, which led to increased interest and engagement.
- Articulated the benefits of the AI Agent product alongside other Linker services to clients, clearly demonstrating how offerings could enhance their operations and drive efficiency.
- Showcased the Linker Seller product, supporting online sellers by offering a unified platform that synchronizes data across sales channels, enhancing efficiency, and broadening business reach through features like Product catalog management, Inventory Management, Pricing Strategy, Order Fulfillment, Analytics, and Reporting.
Sr. Sales Consultant
Lamaa FinTech
Riyadh
2022.11 - 2023.09
- Generated, planned, and executed B2B corporate sales strategies.
- Built a strong client pipeline through inbound and outbound lead generation.
- Led the development of sales materials to support the sales process.
- Managed the sales process through a CRM system.
- Successfully achieved sales targets in the first quarter (100% of inputs) and maintained relationships with local merchants & enterprise companies.
- Developed sales strategies and implemented practical plans to drive revenue growth.
- Monitored progress and identified areas for additional support.
- Conducted comprehensive market research to identify potential opportunities.
- Boosted customer satisfaction with personalized care and follow-ups.
Sr. Key account manager-DSR/ BDM
Amazon.com
Riyadh, Saudi Arabia
2014.07 - 2022.11
- Actively represented Amazon’s model and successfully closed major accounts on the Amazon Marketplace for strategic B2B retailers, which enhanced brand visibility and drove significant sales growth.
- Created and executed promotional deals that consistently attracted customers, resulting in exceeding sales targets and contributing to sustained revenue growth.
- Achieved target sales goals for sellers on Amazon Marketplace. Delivered 100% of assigned targets and performance inputs, which led to a promotion in 2021 as a top performer within the Domestic Sellers Recruiter team, excelling in recruiting the highest number of sellers and SKUs.
- Built and maintained strong relationships with local merchants throughout the sales cycle, helping to foster long-term partnerships that benefited both parties.
- Actively prospected leads, set appointments, and qualified potential merchants, which streamlined the onboarding process and improved conversion rates.
- Conducted thorough needs analyses and created customized proposals for clients, ensuring tailored solutions that effectively addressed specific business challenges.
- Effectively handled objections, closed deals, and followed up with clients, which strengthened client trust and led to repeat business.
- Identified and classified sellers based on their profiles, business sizes, and growth potential, which informed targeted outreach efforts and improved recruitment strategies.
- Developed trackers to monitor progress and identify areas for improvement, which enhanced accountability and drove better sales outcomes.
- Educated seller partners on Amazon systems, processes, and tools like Amazon Seller Central, empowering them to maximize their use of the platform.
- Monitored and reported on key performance indicators, including the number of new sellers recruited and total sales volume, ensuring that the team’s performance metrics were transparent and actionable.
- Managed daily sales processes through a CRM system, which ensured accurate and timely information submission, leading to improved operational efficiency.
Sales Manager
Cobonzy.com
Riyadh, Saudi Arabia
2013.06 - 2014.06
- Managed top-tier accounts and retailers across various target categories in Riyadh, including Electronics, Fashion, Food, and more, which helped increase market presence and drive revenue growth.
- Led and supported a team of 3 Key Account Executives, focusing on target planning to ensure strategic alignment and achievement of sales goals.
- Engaged potential clients by promoting the E-Marketing concept, effectively expanding the website outreach and enhancing brand visibility.
- Created, coordinated, and executed attractive promotional deals both internally and externally, which contributed to increased customer engagement and sales conversions.
- Achieved and consistently exceeded sales targets, demonstrating a strong ability to drive performance and deliver results.
- Developed and implemented comprehensive sales plans, directing sales forecasting to set ambitious yet attainable performance goals, which guided the team towards success.
- Identified customer issues and resolved them quickly, which significantly enhanced customer satisfaction and loyalty.
- Reviewed market analyses to determine customer needs and pricing strategies, actively enhancing customer relationships and ensuring competitive positioning.
- Maintained an updated sales pipeline, regularly sharing it with the team to keep everyone aligned and informed.
Key Account Manager
Fursaty.com
Riyadh, Saudi Arabia
2012.03 - 2013.05
- Achieved the highest number of deals within just 6 months, which helped establish a solid customer base and boost overall company visibility.
- Contacted potential clients to introduce the E-Marketing concept, successfully generating interest and new leads for Fursaty services.
- Created, coordinated, and executed compelling promotional deals both internally and externally, which increased engagement and drove sales growth.
- Achieved top performer status for 10 consecutive months by consistently exceeding sales targets, demonstrating strong sales acumen and commitment.
- Conducted opportunity reviews, deal reviews, quarterly business reviews, and deal closure reviews, ensuring thorough evaluation and strategic planning for future deals.
- Developed and implemented targeted sales plans while directing sales forecasting, which set clear performance goals and helped achieve ambitious targets.
- Ensured a strong focus on customer needs and requirements, aligning their expectations with Fursaty.com capabilities to enhance satisfaction and loyalty.
- Achieved sales targets while increasing revenue and profitability from existing customers, showcasing an ability to maximize account potential.
- Implemented customer retention strategies and fostered strong relationships.
Education
Bachelor Degree - Business Administration
Damascus University
DamascusBachelor degree - Psychology
College of Humanities for Distance Education
SanaaMaster of International Business administration - MBA international
Canterbury Christ Church University- CCCU -UK
2025.08 -
Skills
- LANGUAGES
English / Arabic
Professional Native - COMPUTER SKILLS
- CRM (Salesforce, Zoho, Google Drive), Data Analysis Excel
- SOFT SKILLS
Adaptability, Problem-Solving, High communications
Strategic account development, business development, and planning
Certification
- 2024 Data Analysis Excel
- 2024 Power BI
- 2025 PMP
Awards
06/2021 Seller Top Achiever Amazon.com
Timeline
Sr. Business Development Manager
Beyond Technology
2025.08 - Current
Master of International Business administration - MBA international
Canterbury Christ Church University- CCCU -UK
2025.08 -
Sr. Sales Account manager - corporate sales
Linker.com.sa -SAAS co.
2023.10 - 2025.08
Sr. Sales Consultant
Lamaa FinTech
2022.11 - 2023.09
Sr. Key account manager-DSR/ BDM
Amazon.com
2014.07 - 2022.11
Sales Manager
Cobonzy.com
2013.06 - 2014.06
Key Account Manager
Fursaty.com
2012.03 - 2013.05
Bachelor degree - Psychology
College of Humanities for Distance Education
Bachelor Degree - Business Administration
Damascus University