Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Omar Abdulaziz Almansour

Riyadh,Saudi Arabia

Summary

Quality Assurance Specialist with hands-on experience in Operations and Customer Service, focusing on improving service quality. Holds a Bachelor’s degree in Arabic Language from Imam University. Skilled in problem analysis, workflow management, and optimizing operational procedures to enhance team efficiency and output quality.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Quality Specialist

The Chefz
02.2024 - 01.2026
  • Monitored and evaluated customer service interactions to ensure compliance with quality standards and company policies.
  • Analyzed customer feedback, complaints, and service metrics to identify trends and areas for improvement.
  • Collaborated with customer service teams to improve resolution quality, communication skills, and overall customer experience.

Customer Service Representative

The Chefz
01.2024 - 02.2025
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback via phone, email, and chat.
  • Resolved customer complaints and issues with empathy and professionalism, resulting in improved customer retention.

Intern

Znayfer Thaar Aldossary Attorney Office
03.2023

Education

Bachelor of Arabic Language - Legal Linguistics Track

Imam Mohammad Ibn Saud Islamic University
01.2019 - 03.2023

Skills

  • Adaptability and flexibility in diverse work environments
  • Ability to work effectively with different personalities and assist others
  • Strong verbal and written communication skills
  • Proficient in computer use
  • Continuous improvement methodologies
  • Documentation reviewing
  • Customer relations
  • Six Sigma proficiency
  • Compliance understanding
  • Quality Management
  • Microsoft Office Suite
  • Microsoft Excel

Certification

  • Six Sigma Black Belt – 20 hours, February 2025
  • Quality Consultant Skills Development – 15 hours, July 2025
  • Quality Officer Skills Development – 15 hours, July 2025
  • ISO 9001:2015 Internal Auditor Training – 25 hours, July 2025

Timeline

Quality Specialist

The Chefz
02.2024 - 01.2026

Customer Service Representative

The Chefz
01.2024 - 02.2025

Intern

Znayfer Thaar Aldossary Attorney Office
03.2023

Bachelor of Arabic Language - Legal Linguistics Track

Imam Mohammad Ibn Saud Islamic University
01.2019 - 03.2023
Omar Abdulaziz Almansour