Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Skill Summary
Awards
Training
Languages
Timeline
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Omar Abdulrahman Al-Jaberi

Riyadh

Summary

To pursue a challenging and rewarding career in the Communication field and use my skills and expertise in the field to add value to the company in technical and business areas where I can be useful, active and ally to the employer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

UC Engineer & Technical Manager of Call Center Project

Ebttikar
01.2022 - Current
  • Administration and Troubleshooting Cisco Unified Call Manager CUCM 11, 12.5
  • Administration and Troubleshoot Cisco video conference Expressway C/E
  • Troubleshoot and operation Cisco collaboration endpoints such as, MX300, DX80 and Room Kit, Room kit pro, Room kit plus
  • Troubleshoot and operation IM&P server and Cisco Jabber for more than 3000 users
  • Administration WebEx cloud
  • Integrate Webex with the exchange for a hybrid calendar
  • In charge Genesys call center support
  • Install IP Phones in one CUCM cluster in Imam Abdulrahman Al-Faisal Hospital, AlEman Hospital, King Salman hospital, and Health centers in Riyadh as C1 Riyadh Health Cluster.
  • Train end users and new fresh employees how to use WebEx, cisco jabber, VC endpoints, CUCM,etc.
  • Upgrade CUCM & CUC from version 11.5 to 12.5
  • Provision the smart licenses through Webex and register (CUCM, CUC, Expressway) on the smart licensing website after upgrading the servers
  • Upgrade Expressway E\C primary & secondary from 8.11.4 to 14.0.5 to 14.0.7
  • Install Imgical system for POC
  • Build new workflow for Collaboration services in the ticketing system.
  • Participate in the preparation of the next operation RFB regarding the collaboration part, collect the licenses and hardware information with expiry date from the vendor, and prepare to take refresh or renew the smartnet.
  • Renew the public certificates for cisco jabber.
  • Integration CUCM with MS teams
  • Worked on automated emergency medical codes through IP phones & Genesys contact center
  • Worked on integration service desk with contact center project
  • L1 support for UCCX contact center

UC Engineer (operation project)

04.2019 - 12.2021
  • Company Overview: The government site, has HQ is in Riyadh and 60+ branches and offices around the Kingdom all connected to the HQ with centralization topology. They have more than 4,000 users.
  • Work with the implementation team for a whole collaboration project in ministry of finance
  • Administration and Troubleshooting Cisco Unified Call Manager CUCM 11, 12.5
  • Administration and Troubleshoot Cisco video conference Expressway C/E Conductor
  • Troubleshoot and operation Cisco collaboration endpoints as MX800, MX700, DX80 and DX650
  • Troubleshoot and operation IM&P server and Cisco Jabber for more than 1500 users
  • Integrated Cisco Call-Manager with PBX Ericson System.
  • Administration Speechlog recording system
  • Administration WebEx cloud
  • In charge of L1 Network Support for MOF Branches in Riyadh and remote support for the MOF
  • Managing and troubleshooting End user's LAN issues and ensuring service stability within the SLA Time.
  • Following up with team members and generating Monthly SLA-KPI reports on overall Incidents and Services Provided by the Team members to higher management.
  • Report & escalate issues to Service Providers for any service interruptions/ Hardware failures as per the escalation matrix.
  • Monitoring MOF Branches Network Performance through Solarwinds.
  • Coordination between ISPs and MOF Network Operations team & Management for any planned activity from the ISP (STC, Mobily, ITC).
  • Manage the circuits bill
  • Train end users how to use WebEx, CMS, cisco jabber, VC endpoints.
  • Prepare user guide for IP Phone and cisco jabber, WebEx, CMS.
  • Responsible for managing the communication Circuits.
  • Preparing and monitoring the video meeting for VIP users.
  • The government site, has HQ is in Riyadh and 60+ branches and offices around the Kingdom all connected to the HQ with centralization topology. They have more than 4,000 users.

UC Engineer (operation project)

STCS
04.2016 - 04.2019
  • Company Overview: Established in 1977, we are at the forefront of providing end-to-end solutions to organizations in Saudi Arabia. We focus on combining innovative and relevant products and software with fast and reliable into a single offering More than the solution, we offer satisfactory results.
  • Managing and troubleshooting End user's LAN issues
  • PC, Laptop Maintenance
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Established in 1977, we are at the forefront of providing end-to-end solutions to organizations in Saudi Arabia. We focus on combining innovative and relevant products and software with fast and reliable into a single offering More than the solution, we offer satisfactory results.

Tech. Support

Abana
01.2014 - 12.2014

Education

Bachelor of Business Administration -

Imam Bin Mohammed University
01.2020

Diploma of network technology - undefined

al-Khaleej Institute for Training and Education
01.2014

Skills

  • IP Telephony System
  • Cisco Unified Call Manager CUCM
  • Voice messaging
  • Cisco Unity Connection Server
  • Cisco video conference
  • Administration and Troubleshoot Voice Gateways
  • Cisco IM&P server
  • Cisco jabber
  • Implement and Troubleshoot High Availability Features
  • Cisco Unified Call Manager Express
  • Implement and Troubleshoot CUCM Endpoints
  • Administration and Troubleshoot Cisco Unity Express
  • Cisco IP phones
  • Cisco Prime collaboration
  • Monitoring System
  • Cisco Video endpoint
  • Local Area Networks (LAN)
  • Wide Area Networks (WAN)
  • Administration Speechlog recording system
  • Administration cisco meeting server
  • Administration of CDS solution
  • Administration of Genesys pure connect Contact Center
  • Basic knowledge of UCCX Contact Center

Certification

  • CCNP Collaboration
  • CCNA Routing & Switching
  • ITIL V4 Foundation

Personal Information

  • Date of Birth: 01/01/93
  • Nationality: Yemen

Skill Summary

  • IP Telephony System Cisco Unified Call Manager CUCM 11.0.1, 12.5
  • Voice messaging Cisco Unity Connection Server v. 11.0, 12.5
  • Cisco video conference expressway, Conductor
  • Administration and Troubleshoot Voice Gateways (H323, MGCP, SIP elc...)
  • Cisco IM&P server v 11, 12.5
  • Cisco jabber iPhone (iOS) Android and windows.
  • Implement and Troubleshoot High Availability Features (SRST)
  • Cisco Unified Call Manager Express CUCME
  • Implement and Troubleshoot CUCM Endpoints SCCP & SIP
  • Administration and Troubleshoot Cisco Unity Express
  • Cisco IP phones 8841 8865 9971 9941 9945, 8721 Endpoints
  • Cisco Prime collaboration.
  • Monitoring System SolarWinds, Zabbix, PRTG.
  • Cisco Video endpoint MX800 MX700 SX20 SX80 DX80 DX650 Cisco Webex Room 70 Single, Spark room kit, Pro, webex board
  • Local Area Networks (LAN), Wide Area Networks (WAN)
  • Administration Speechlog recording system
  • Administration cisco meeting server (CMS)
  • Administration of CDS solution Recording & Billing
  • Administration of Genesys pure connect Contact Center
  • Basic knowledge of UCCX Contact Center and gain experience

Awards

  • Ideal Employee Award, NCGR, 2021
  • Distinguished Employee Award, C1 Riyadh Health cluster, 2022

Training

  • MCSA Microsoft Certified System Administrator, in al-Khaleej Institute for Training and Education.
  • SolarWinds Orion Core 101 Network Performance Monitor, Netflow Traffic Analyzer, Network Configuration Monitor, Server and Application Monitor, Virtualization Manager.
  • MS-700 Managing Microsoft Teams Training & Lab Simulations.
  • PMP Full course.
  • Deploying Cisco Unified Contact Center Express (UCCX) Training.
  • Genesys CX Cloud Contact Center training (in progress).
  • CCNA R&S training
  • CCNA & CCNP Collaboration training
  • CCIE collaboration bootcamp

Languages

English

Timeline

UC Engineer & Technical Manager of Call Center Project

Ebttikar
01.2022 - Current

UC Engineer (operation project)

04.2019 - 12.2021

UC Engineer (operation project)

STCS
04.2016 - 04.2019

Tech. Support

Abana
01.2014 - 12.2014

Diploma of network technology - undefined

al-Khaleej Institute for Training and Education

Bachelor of Business Administration -

Imam Bin Mohammed University

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Omar Abdulrahman Al-Jaberi