Omar Alrashed
Riyadh,Saudi Arabia
Summary
Experienced operation manger with over 7 years in retail banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Adept CRM marketing executive with exceptional writing, social media and project management skills. Focuses on creating marketing initiatives to raise brand awareness and establish solid platform.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
CRM MARKETING EXECUTIVE
ZID COMPANY
RIYADH
03.2023 - Current
- Marketing automation lunching emails to the right customers
- Creating WhatsApp flows to build customer journey
- Managing a list for customers connects due to segment the right customer.
OPERATION MANAGER
ALJAZIRA BANK
RIYADH
01.2018 - 01.2019
- Created effective training procedures
- Made certain that all client account information was kept private
- Consistently maintained relationships with local businesses
- Responded promptly to customer inquiries
- Customer account issues were resolved.
HEAD TELLER
ALJAZIRA BANK
RIYADH
01.2016 - 01.2018
- In charge of supervising other bank tellers and their cash drawers
- Investigated the cause of overages or shortages
- Encouraged other bank tellers to maintain a friendly and professional demeanor
- Trained new tellers on bank procedures and practices
- Replenished and troubleshooted ATM machines
- Audited money in the vault regularly
- Created reports for bank officials.
TELLER
ALJAZIRA BANK
01.2014 - 01.2016
- Handled daily client transactions including deposits, withdrawals, money transfers, loan payments, and cashier's checks sales
- Maintained accurate records of each transaction
- Assisted clients with questions and concerns about their accounts and bank products
- Helped clients open and close various accounts and apply for loans.
CUSTOMER SERVICE AGENT
ALINMA BANK
RIYADH
01.2013 - 01.2014
- Provided sympathetic, respectful, and expert customer service
- Paid close attention to customer demands and concerns
- Strived to provide accurate and efficient service.
Education
Master in Marketing -
University Of East Anglia
Norwich, UK 09.2021 - 01.2023
Business Administration -
King Faisal University
Alahsa, Saudi Arabia 06.2014 - 06.2018
Skills
- Strategic marketing
- Pricing strategy
- SEO content creative
- Campaign management
- Strong time management
- Microsoft office skills
Certification
- Sales Essentials Certificate
- Advanced project management
- Certification Cambridge course for IT skills
Reference
Reference can be given when required.
Timeline
CRM MARKETING EXECUTIVE
ZID COMPANY
03.2023 - Current
Master in Marketing -
University Of East Anglia
09.2021 - 01.2023
OPERATION MANAGER
ALJAZIRA BANK
01.2018 - 01.2019
HEAD TELLER
ALJAZIRA BANK
01.2016 - 01.2018
Business Administration -
King Faisal University
06.2014 - 06.2018
TELLER
ALJAZIRA BANK
01.2014 - 01.2016
CUSTOMER SERVICE AGENT
ALINMA BANK
01.2013 - 01.2014
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