Omar Alrashed
Riyadh,Saudi Arabia
Summary
Experienced operation manger with over 7 years in retail banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Adept CRM marketing executive with exceptional writing, social media and project management skills. Focuses on creating marketing initiatives to raise brand awareness and establish solid platform.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
CRM MARKETING EXECUTIVE
ZID COMPANY
RIYADH
2023.03 - Current
- Marketing automation lunching emails to the right customers
- Creating WhatsApp flows to build customer journey
- Managing a list for customers connects due to segment the right customer.
OPERATION MANAGER
ALJAZIRA BANK
RIYADH
2018.01 - 2019.01
- Created effective training procedures
- Made certain that all client account information was kept private
- Consistently maintained relationships with local businesses
- Responded promptly to customer inquiries
- Customer account issues were resolved.
HEAD TELLER
ALJAZIRA BANK
RIYADH
2016.01 - 2018.01
- In charge of supervising other bank tellers and their cash drawers
- Investigated the cause of overages or shortages
- Encouraged other bank tellers to maintain a friendly and professional demeanor
- Trained new tellers on bank procedures and practices
- Replenished and troubleshooted ATM machines
- Audited money in the vault regularly
- Created reports for bank officials.
TELLER
ALJAZIRA BANK
2014.01 - 2016.01
- Handled daily client transactions including deposits, withdrawals, money transfers, loan payments, and cashier's checks sales
- Maintained accurate records of each transaction
- Assisted clients with questions and concerns about their accounts and bank products
- Helped clients open and close various accounts and apply for loans.
CUSTOMER SERVICE AGENT
ALINMA BANK
RIYADH
2013.01 - 2014.01
- Provided sympathetic, respectful, and expert customer service
- Paid close attention to customer demands and concerns
- Strived to provide accurate and efficient service.
Education
Master in Marketing -
University Of East Anglia
Norwich, UK 2021.09 - 2023.01
Business Administration -
King Faisal University
Alahsa, Saudi Arabia 2014.06 - 2018.06
Skills
- Strategic marketing
- Pricing strategy
- SEO content creative
- Campaign management
- Strong time management
- Microsoft office skills
Certification
- Sales Essentials Certificate
- Advanced project management
- Certification Cambridge course for IT skills
Reference
Reference can be given when required.
Timeline
CRM MARKETING EXECUTIVE
ZID COMPANY
2023.03 - Current
Master in Marketing -
University Of East Anglia
2021.09 - 2023.01
OPERATION MANAGER
ALJAZIRA BANK
2018.01 - 2019.01
HEAD TELLER
ALJAZIRA BANK
2016.01 - 2018.01
Business Administration -
King Faisal University
2014.06 - 2018.06
TELLER
ALJAZIRA BANK
2014.01 - 2016.01
CUSTOMER SERVICE AGENT
ALINMA BANK
2013.01 - 2014.01