Summary
Overview
Work history
Education
Skills
Languages
Timeline
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OMAR ALSAWAILEM

Riyadh,Saudi Arabia

Summary

Psychology graduate with a GPA of 4.22 from Imam Muhammad ibn Saud Islamic University. Gained professional experience through an internship at the Ministry of Investment in Internal Communications. Enhanced communication and teamwork skills in Customer Success at Marn Technical Company. Eager to contribute effectively to a dynamic team environment.

Overview

1
1
year of professional experience

Work history

Internal Communications Co-op Intern

MINISTRY OF INVESTMENT
08.2024 - 11.2024
  • Created an internal action plan for the 2034 World Cup celebration at the Ministry of Investment
  • Developed a communication plan for Mental Health Awareness Week
  • Negotiated with Labayeh Center to provide their services for Mental Health Awareness Week
  • Managed social media platforms
  • Developed a communication plan for International Children’s Day
  • Negotiated with several companies on pricing to provide their services for International Children’s Day events
  • Managed several events at the Ministry of Investment, including the organization of World Coffee Day activities

Customer Support Specialist

MARN TECHNICAL COMPANY
02.2025 - Current
  • Utilised CRM systems to manage customer interactions and deliver personalised support.
  • Handled inbound and outbound calls, resolving issues efficiently and maintaining professionalism.
  • Managed multiple tasks in high-pressure environments without affecting service quality.
  • Maintained customer accounts, ensuring client satisfaction and retention through proactive follow-ups.
  • Proficiently used HubSpot for ticket handling, email management, and customer data oversight.
  • Trained new team members on HubSpot, optimising workflows and enhancing email handling skills.
  • Identified performance gaps within the team to boost overall efficiency.
  • Operated 3CX for call handling and transfers in daily support operations.

Education

Bachelor's degree in Psychology -

Al-Imam Mohammad Ibn Saud Islamic University
04.2001 -

Skills

  • Microsoft Office applications
  • Effective communication skills
  • Ability to work under pressure
  • Adaptability to technology
  • Organizational abilities
  • Collaborative leadership and teamwork
  • Problem-solving
  • Canva

Languages

Arabic
Native
English
Intermediate

Timeline

Customer Support Specialist

MARN TECHNICAL COMPANY
02.2025 - Current

Internal Communications Co-op Intern

MINISTRY OF INVESTMENT
08.2024 - 11.2024

Bachelor's degree in Psychology -

Al-Imam Mohammad Ibn Saud Islamic University
04.2001 -

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OMAR ALSAWAILEM