To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
NOC Engineer in IBS Project With STC
STC - ACES
Riyadh
04.2018 - Current
Led projects and analyzed data to identify opportunities for improvement.
Increased customer satisfaction by resolving issues.
Developed and maintained courteous and effective working relationships.
Familiar with Indoor solution system ( IBS ) like: CommScope - Rosenberger - JMA - SOLiD - Huawei OSS / All this used in active IBS stc system
Monitoring for the alarms, faults, snags and solution providing role and take care of MTTR criteria and SLA (Service Limit Agreement).
Coordination to our Field Support engineers for following up TKT and solve the issue .
Responsible to solve client’s problems and Dispatch rapidly field staff to avoid outages and alarms.
Preparation GM meeting report monthly for ACES-IBS management with stc governor in monthly meeting
Preparation SLA reports (Restoration time / Response time).
Evaluation of the performance of the work for tickets that have been resolved by the team monthly.
Maintenance & Operation Supervisor
Nashat Company
Riyadh
11.2016 - 05.2017
Manager and Supervise a team of engineers &Technicians for project related to
Central irrigation in Riyadh
Responsible for programming & Maintenance of the Equipment controls which connecting the irrigation Devices (Motorola , Rain Bird, Signature, Hunter)
Preparing all the Reports for the Riyadh Municipality
Coordinating with the Teams in USA for any request /data needed in daily work
Coordinating with the local company to conduct a feasibility study on the cost of installing new control devices and comparing them to the estimated study and cost of workers, to create a working environment at a reasonable cost
Installation and operation of new control units in the project for use in irrigation, to dispense the worker in most places
Repair of faults in automated irrigation systems
Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Operations Coordinator
FO, DANA Compound
Riyadh
04.2014 - 10.2016
The Company is responsible for Mobily Managed Services project which Includes keeping the sites alive with good performance within less response and troubleshooting time
Key Responsibilities:
Monitoring for the alarms, faults, snags and solution providing role and take care of MTTR criteria (Mean Time to Repair for P0; P1; P2; P3) and SLA (Service Limit Agreement)
Manage different subcontractors for Mobily project with Ericsson or non Ericsson equipment’s 2G, 3G, Transmission and LTE
Coordination to our Field Support engineers for installation, Integration, troubleshooting, commissioning and corrective Activities
Manage the planned activities for PAT, OIL Clearance
Responsible to solve client’s problems and Dispatch rapidly field staff to avoid outages and alarms
Working as Single Point of Contact (SPOC) handling all the customers complains and prepares the Relief events and speaking on behalf of team
Planning and scheduling for Preventive Maintenance (PMR) Activities and Implementation as per customer requirement
Aware about PMR scheduling performing and reporting process
Scheduling and Implementation of Mean down Time (MDT) activities