Omar Harb

• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
• Performed monthly and quarterly employee performance appraisals.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Supportively directed a team of 3 Relationship Managers.
• Identified new business leads and achieved high conversion rates to exceed growth targets.
• Resolved customer complaints quickly and professionally to maintain satisfaction.
• Built and nurtured customer relationships to retain business and loyalty.
• Negotiated supplier agreements to achieve cost-effective outcomes.
• Managed branch with average of near 2M SAR to 3M SAR in monthly deposits.
• Evaluated staff and customer feedback to improve branch operations.
• Addressed staff development concerns and implemented training to bridge learning gaps.
• Oversaw a branch team consisting of 5 customer service representatives
• Worked with director to set performance standards.

• Used social media platforms to promote products and services to target audiences.
• Motivated sales teams to deliver faultless service, uplifting account activity.
• Maintained detailed records of branch activities.
• Set team performance goals and monitored progress to encourage attainment.
• Monitored industry trends to remain ahead of competitor activity

• Organised regular coaching and training exercises with staff to build motivation.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Conducted regular branch staff meetings to communicate goals and objectives.
• Received superior customer service satisfaction scores
• Increased overall annual sales70% by incorporating several quality process improvements within the branch.