Omar Hisham

• Drove strategic direction by evaluating high-stakes business requirements and aligning department objectives directly with the corporate digital transformation strategy.
• Led the translation of complex business needs into technical specifications and actionable strategies, facilitating seamless execution across development and operations teams.
• Engineered and deployed SAP BI analytics solutions to support executive reporting and KPI tracking, providing data-driven insights for critical decision-making.
• Championed Agile delivery cycles by facilitating ceremonies and managing project backlogs using Jira and Confluence, accelerating time-to-market for key initiatives.
• Regulatory Compliance & Influence: Spearheaded the delivery of critical SAMA-driven regulatory changes (APR recalculation, unique email IDs, credit card fee notifications), proactively ensuring full compliance and eliminating potential financial penalties.
• Owned the implementation of enhanced fraud prevention controls by disabling SADAD top-ups via Virtual Cards and restricting duplicate mobile numbers, resulting in a significant reduction in fraud exposure.
• Digital Transformation & Customer Journeys: Drove the strategic enhancement of Credit Card Limit increase workflows, capturing over 20 customer attributes for comprehensive reporting and accurate risk scoring.
• Led the launch of QR-based card-Less cash withdrawal via Riyad Online, directly improving customer convenience and driving digital adoption rates.
• Upgraded the UX/UI of NCR ATMs for consistency across digital channels, boosting customer satisfaction.
• Data Integrity & Security: Led the deployment of digital document verification and privacy frameworks across major platforms (Mob, Kids App, Kiosk, HBE), drastically reducing sensitive data exposure and strengthening the bank’s data integrity.
• Streamlined core banking processes by optimizing Promissory Note logic and loan eligibility rules (for retired customers, max finance limits), reducing manual errors and accelerating loan approvals.
• Drove the operational excellence initiative to close teller gaps with Paperless Teller controls, increasing frontline efficiency and reducing process gaps across retail operations.
• Automated dormant/unclaimed account lifecycle management, ensuring timely closure and proactive customer notifications.
• Strategic Reporting: Engineered and delivered product-wise profitability models for Loans, Credit Cards, and Mortgages, equipping executive management with granular data to optimize revenue and expense allocation.
• Enhanced the Customer Dashboard with key data points (SIMAH scores, RM details, and alerts), significantly improving relationship management and proactive customer engagement.

• Assessed over 100 high-stakes business requirements annually, translating them into high-value, data-driven strategies that directly informed key business decisions.
• Optimized data extraction processes using advanced SQL queries, reducing critical report generation time by 40%.
• Created and presented over 50 sophisticated SAP BI reports and dashboards for senior leadership to support strategic planning and regulatory reporting.
• Established unified data governance standards, significantly improving data quality and cross-departmental collaboration.

• Modeled complex network workflows and infrastructure diagrams for the Visual Docking Guidance Systems (VDGS) across multiple terminals (T1, T2, T5, Apron, & Royal Terminal) using MS Visio, ensuring clear documentation for technical teams.
• Analyzed operational requirements to engineer server and router solutions that met specific project capacity and performance demands.
• Facilitated the deployment of hardware components by bridging the gap between physical installation teams and network design specifications.
• Conducted root cause analysis during the implementation phase to ensure optimal network infrastructure operation and minimize downtime.

2011 – 2014

• Monitored strict SLAs for large-scale projects including the Saudi National Fiber Network, ensuring technical deliverables met business requirements and operational standards

• Coordinated between internal engineering teams and external vendors for equipment procurement, ensuring alignment with project scope and quality benchmarks

• Analyzed system performance data to identify bottlenecks and implemented preventive measures that improved workflow efficiency by 20%

• Authored technical documentation and status reports providing senior management with actionable insights for infrastructure decisions

• Supported UAT phases for new hardware deployments, verifying solutions met end-user requirements before final sign-off