Omar Ibrahim ElKhalawany

• Serve as a liaison between stakeholders and technical teams, QA teams and Implementation teams to ensure seamless communication and alignment throughout project phases.
• Lead and oversee the full lifecycle of initiatives, from ideation to delivery, ensuring they align with business objectives and deliver measurable value.
• Elicit, analyze, verify, and validate requirements through collaboration with key stakeholders.
• Evaluate, prioritize, and manage requirements across their lifecycle, ensuring alignment with organizational goals and stakeholder expectations.
• Train, mentor, and supervise junior business analysts.
• Conduct workshops, interviews, workflow analyses, interface analyses, and document reviews to gather comprehensive requirements and insights.
• Analyze and assess existing business processes to identify inefficiencies, gaps, and areas for enhancement, driving process improvements that support organizational goals.
• Partner with cross-functional teams to ensure project success, documenting all requirements and ensuring clear communication across teams.

• Eliciting Requirements through stakeholders or other recourses as (Workshops, Interviews, Work Flow Analysis, Interface Analysis, Document Analysis and other resources).
• Analyzing and evaluating existing business processes and current systems.
• Manages stakeholders’ requirements analysis, verification and validation.
• Maintain requirement traceability from collection of requirements to retirement.
• Evaluate business processes, Highlighting /identifying gaps in existing functionality or processes.
• Creating BRDs, SRS, CRs, Use cases, Scenarios and User Stories.
• Developing design options, Developing prototypes.
• Managing design reviews and walk-throughs to communicate systems designs.
• Serve as a liaison between business stakeholders and development teams, QC teams and Implementation teams.
• Assisting in project planning and monitoring progresses.

• Work closely with project managers, technical teams, and other business analysts to ensure successful project delivery.
• Provide support during project implementation and post-launch phases.
• Assist in the development of test cases and participate in testing activities to verify system functionality.
• Collaborate with QA teams to validate requirements during testing phases, ensuring alignment with project goals.
• Support the development and implementation of solutions that improve productivity and efficiency.
• Create detailed documentation, including business requirement documents, functional specifications, and workflow diagrams.

• Evaluates user request for new or modified program, like for financial or human resource management.
• Consults with user to identify current operating procedures clarify program objectives. Reads manuals, periodicals, and also technical reports to learn ways to develop programs that meet user requirement.
• Ensure fast and efficient client implementations with a positive and professional client experience
• Guide client throughout implementation to ensure best possible setup and best practice.
• Document all actions taken during implementations and ensure all parties are informed on progress.
• Prepare the configuration documentation and user manuals.
• Identify and prepare any training needs for clients.
• Perform trainings for end-users on system functionalities.
• Log any bugs, anomalies, issues or feature request in the bug tracking software.
• Follow up open issues with client and/or technical support team.
• Supervise the end-users in their daily work, correcting errors not detected during testing.
• Feedback any important client information or issue to Project Manager, Client Services Team, and/or Technical Support Team.

Oversee and coordinate all administrative tasks within the division, ensuring timely and accurate completion of duties.

• Serve as the primary point of contact for inter-division and cross-division administrative communications.
• Process purchase orders, manage vendor payments, and ensure compliance with organizational policies.
• Monitor division expenses, handle petty cash, and provide accurate expense tracking and reporting.
• Maintain custody of division marketing literature and resources, ensuring updates in collaboration with project managers and external partners.
• Manage the division store, ensuring inventory control and organization.
• Support surveys and data collection initiatives, contributing to informed decision-making processes.
• Handle administrative applications for staff, including HR and Finance-related processes.
• Support staff with travel arrangements and reservations, ensuring a seamless travel experience.
• Collaborate with relevant divisions to plan and execute events, ensuring logistical and administrative requirements are met.
• Generate and update CRM/GP reports as assigned, ensuring accurate data entry and record maintenance.
• Produce periodic reports from CRM to support decision-making and strategic initiatives.
• Serve as the administrative assistant to the division director, providing scheduling, documentation, and operational support.