Omar Moustafa EL Tahaan

• Fostered culture of continuous learning, enhancing workforce competency levels.
• Handled negotiations with vendors to meet organisational needs effectively.
• Streamlined supply chain processes, improving overall operational efficiency.
• Represented organisations at seminars, conferences, and business events to strengthen networks.
• Organised financial and operational data for annual budgeting and planning tasks.
• Identified bottlenecks in operations, implementing solutions to increase productivity.
• Led administrative staff to ensure efficient daily operations and task execution.
• Translated management directives into actionable policies for front-line implementation.
• Managed on-site issues effectively to maintain smooth tour operation.
• Fostered positive relationships with local vendors for group meals and activities.
• Coordinated efficiently with local guides for seamless integration of tour segments.
• Upheld company reputation by adhering to ethical practices whilst dealing with clients and suppliers.
• Negotiated contracts with suppliers, resulting in cost savings without compromising quality of services provided.
• Collaborated closely with finance team for timely expense management reporting.
• Maintained thorough records of all bookings and expenses for transparency.

• Streamlined hotel booking processes, issuing vouchers promptly to enhance client service.
• Secured flight reservations aligning with client itineraries.
• Leveraged booking systems to obtain optimal rates for clients.
• Conducted follow-ups on payments to ensure financial accuracy.
• Informed clients of any changes to their bookings without delay.
• Handled complaints professionally, ensuring resolution and satisfaction.
• Generated quotations for hotels and group bookings as requested.
• Maintained detailed email records and documentation for all transactions.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Managed daily operations to increase productivity.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Implemented company policies effectively, maintained high standards of service delivery.
• Provided constructive feedback to staff for improved performance levels.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Trained new hires and set up mentoring relationships to drive team performance.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

• Maintained up-to-date knowledge of industry trends to provide accurate information and advice.
• Served diverse client base, ensuring personalised travel experiences.
• Confirmed payment of deposits before proceeding with bookings to avoid delays.
• Invoiced customers and followed up on unpaid bookings to ensure timely payments.
• Dealt efficiently with last-minute changes to minimise disruptions for clients.
• Provided personalised travel advice to enhance holiday experiences.
• Conducted professional calls to uphold high service standards.
• Utilised strong product knowledge to effectively manage booking enquiries.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Used Microsoft Word and other software tools to create documents and clear communications.

Served as primary contact for international travellers, facilitating communication throughout visits.

• Ensured compliance with local regulations by assisting travellers with documentation.
• Monitored vendor performance to maintain high service delivery standards.
• Collaborated with internal teams to align travel arrangements with organisational policies.
• Identified cost optimisation opportunities in travel expenses to improve operational efficiency.
• Developed contingency plans to address unexpected disruptions during traveller stays.

• Maintained security measures, protecting guest personal information and privacy.
• Managed lost property system effectively to return misplaced items quickly.
• Provided hotel information for improved guest experience.
• Increased efficiency by swiftly resolving any complaints or issues.
• Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
• Responded promptly to customer queries, ensuring an enjoyable stay.
• Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
• Managed room availability charts to ensure zero overbooking.
• Ensured guest comfort with prompt attention to their needs and requests.
• Streamlined check-in procedure by efficiently handling guest documents.
• Reduced wait times with high-speed processing of reservations.
• Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
• Greeted and checked-in guests promptly and professionally.
• Kept reservations systems up-to-date for clear availability management.
• Issued guest room keys with advice on location and access.
• Processed and provided clear, accurate receipts for guest payments.
• Coordinated housekeeping staff to prepare rooms for guest arrivals.
• Instructed maintenance staff to service rooms with known issues.
• Updated finance and payroll records with strong accounting knowledge.