Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Practicalprojects
Timeline
Generic

OMAR OBSIYE

London

Summary

Dedicated and tech-savvy British national who is adept at seamlessly bridging the worlds of network security and Desktop Support. With a passion for safeguarding digital landscapes and a knack for swiftly resolving technical challenges, bringing a unique blend of skills to ensure both the integrity of systems and the satisfaction of end-users.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Technical Support Assistant

Real IT labs
01.2024 - Current
  • User Onboarding and Offboarding: Managed onboarding for new employees, including account creation, permissions setup, and initial training; ensured secure offboarding with account deactivation and asset retrieval
  • Active Directory (AD): Managed user accounts, groups, and permissions, including password resets and account unlocks
  • Group Policy (GPO): Implemented and maintained GPOs to enforce security settings and configurations across the network
  • Office 365 Administration: Provided first-line support for Office 365 users, including account setup, troubleshooting, and license management
  • Microsoft Intune Management: Assisted in deploying and managing Intune profiles, ensuring compliance with company policies and security standards
  • Compliance Policies: Monitored and enforced compliance policies to ensure devices and applications met organizational standards
  • Conditional Access Policies: Assisted in setting up and troubleshooting conditional access policies for secure access to company resources
  • Multi-Factor Authentication (MFA): Supported users with MFA setup and troubleshooting to enhance security
  • OneDrive for Business: Provided support for OneDrive, including file synchronization, sharing permissions, and storage management
  • SharePoint Support: Assisted users with SharePoint site access, permissions, and document management
  • Shared Permissions Management: Managed shared permissions for files, folders, and network resources to ensure appropriate access levels
  • Reduced support ticket response times: Achieved a 20% reduction in average response times through efficient troubleshooting and user training
  • Implemented end-user training: Delivered training sessions, resulting in a 30% decrease in repetitive support requests
  • OneDrive Data Migration: Played a key role in migrating user data to OneDrive, ensuring minimal downtime and data integrity

ELT Instructor/Computer Lab Instructor

GOVCIO Naval Forces School Jubail
01.2022 - Current
  • Provided technical support for desktop hardware and software, troubleshooting issues with operating systems, applications, and peripherals, reducing downtime by 20%
  • Conducted user training and instruction, designing lesson plans to improve software knowledge, troubleshoot effectively, and prepare students for the ALCPT exam, increasing exam pass rates by 30%
  • Assisted with system updates and software migrations, ensuring smooth transitions and minimal disruption for users, achieving a 98% satisfaction rate during transitions
  • Used support tools and multimedia resources to diagnose and resolve issues, creating clear, accessible guides that reduced support ticket volume by 15% and enhanced self-service resolution

Instructor/IT Assistant

Australian Aviation Riyadh Technical College
01.2019 - 01.2022
  • Provided IT support by troubleshooting technical issues, managing user accounts, and assisting with system setups, ensuring seamless learning environments, which contributed to a 25% increase in system uptime
  • Delivered instructional services based on the core American Language Curriculum set by the Defense Language Institute, improving student learning outcomes by 20%
  • Facilitated military students' accelerated learning in alignment with the language framework, resulting in a 15% faster completion rate of language milestones
  • Prepared military and civilian students for the foundation phase, enabling progress toward technical career paths, with 90% of students successfully advancing to their next career stage
  • Mentored new staff and provided pedagogical insights to managers, enhancing instructional methods and contributing to a 10% improvement in overall teaching effectiveness

English Instructor

Laureate Vocational College
01.2018 - 01.2019
  • Attended meetings and tutorials, contributing to team discussions and enhancing collaboration, resulting in a 15% increase in team efficiency and communication
  • Compiled end-of-semester reports, highlighting critical skills and student progress, which led to a 20% improvement in tracking and reporting accuracy
  • Prepared assessments and weekly assignments to evaluate student understanding and foster continuous learning, contributing to a 25% increase in student performance and engagement
  • Taught vital techniques to help students prepare for the ALCPT and PET examinations, ensuring 90% of students passed the exams with proficiency

Education

Bachelor of Science - Biomedical Sciences

Kingston University
09.2010 - 07.2013

Skills

  • Active Directory
  • FortiGate
  • WAN
  • DNS
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Certification

CCNA, Cisco

Personal Information

Nationality: British

Practicalprojects

  • Configured Site-to-Site VPN (IPsec) for Palo Alto and FortiGate, ensuring secure connectivity between sites.
  • Implemented NAT (Static, Destination, U-TURN) for efficient network address translation.
  • Set up policy-based routing on Palo Alto to optimize traffic flow and routing decisions.
  • Configured VLANs to segment network traffic and improve network performance.
  • Proficient in OSPF, EIGRP, ACLs (Standard and Extended) for routing and access control.
  • Managed Active Directory, including Group Policy and Organizational Units, to streamline user and resource management.
  • Published DMZ servers for secure internet access, enhancing external visibility.
  • Enhanced application security using Palo Alto and FortiGate (URL Filtering, Antivirus, External Dynamic List).
  • Implemented User ID and Application ID for improved traffic identification and control on Palo Alto and FortiGate.
  • Configured Linux-Tiny Core as a web server to support lightweight server environments.
  • Established dynamic IP pools using FortiGate Firewall for efficient IP address allocation.
  • Enabled and configured Central SNAT and Central DNAT for optimal network address translation across the network.
  • Ensured Firewall High Availability and conducted Wireshark capturing for network troubleshooting and analysis.
  • Managed local users and LDAP integration to streamline user authentication and access management.
  • Linux Troubleshooting: Diagnosed and resolved issues during code deployment to development servers, using skills in shell scripting, package management, command-line diagnostics, file permissions, networking, system logs, service management, and firewall configuration.

Timeline

Technical Support Assistant

Real IT labs
01.2024 - Current

ELT Instructor/Computer Lab Instructor

GOVCIO Naval Forces School Jubail
01.2022 - Current

Instructor/IT Assistant

Australian Aviation Riyadh Technical College
01.2019 - 01.2022

English Instructor

Laureate Vocational College
01.2018 - 01.2019

Bachelor of Science - Biomedical Sciences

Kingston University
09.2010 - 07.2013

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