Omar Shurbaji

• Led and supervised team to achieve performance targets and key performance indicators (KPIs).
• Delegated tasks efficiently to ensure smooth operations and timely project completion.
• Provided ongoing coaching, training, and motivation to enhance team productivity and skill development.
• Monitored individual and team performance; prepared regular reports and insights for senior management.
• Resolved daily operational issues promptly to maintain workflow and meet deadlines.
• Fostered positive and collaborative team environment through effective communication and support.
• Contributed to process improvement initiatives and recommended strategies to optimize efficiency and results.
• Conducted market research to identify new business prospects and emerging industry trends.
• Built and nurtured long-term relationships with existing and prospective partners.
• Developed pitches, proposals, and sales presentations tailored to different audiences.
• Collaborated cross-functionally to align growth strategies with product, marketing, and operational goals.
• Negotiated contracts and pricing terms to ensure mutually beneficial agreements.
• Tracked sales metrics, prepared regular progress reports, and provided recommendations for improvement.
• Represented company at industry events, conferences, and networking opportunities.

• Established and maintained strategic client relationships to ensure retention and satisfaction.
• Identified, developed, and executed upselling and cross-selling opportunities to achieve revenue targets.
• Collaborated with internal teams (Sales, Marketing, Operations) to ensure seamless service delivery and brand consistency.
• Conducted regular business reviews with clients, providing actionable insights and strategic recommendations.
• Negotiated contracts, managed renewals, and led pricing discussions to secure profitable partnerships.
• Monitored and analyzed key performance indicators (KPIs), reporting results to clients and senior leadership.
• Resolved escalated client issues promptly, acting as trusted advisor and maintaining strong relationships.
• Provided thought leadership by sharing market trends and best practices within organization.

•Hunt for new business targeting F&B, Leisure, Entertainment, Beauty & Fitness industries.

• Manage sales cycles from prospecting to closing.

•Manage accounts in all assigned territories with view to securing merchant participation, retention, advertising revenue and driving redemptions.

•Build and maintain relationships with merchant partners and support them throughout year with tactical promotions.

• Utilize available data effectively to retain merchants year on year.

• Communicate and sell new products and initiatives to merchant base.

•Prepare variety of status reports, including daily activity, closings, follow-ups, and adherence to KPIs.

• Perform in trade compliance checks.

• Monitor market and competitor activities.

•Generated new leads and opportunities to maximize revenue.

• Negotiate/close deals and handle complaints or objections.

• Collaborate with team members to achieve better results.

•Achieved and exceeded sales targets in line with client growth across all products and services.

• Set up meetings with potential clients and listen to their wishes and concerns.

• Fostered positive relationships with customers to enhance loyalty and retention.

•Built long-term relationships with customers and generated referrals from existing clients.

• Used cold-calling, email outreach and LinkedIn to source and develop opportunities.

• Managed client relationships from early stages of sales process through to post-sales.

•Updated CRM software with contract records, renewal timeframes and customer details.

•Collaborated with management to review and approve profitable, beneficial customer contract terms.

•Effectively handled daily customer meetings, sales calls and account management tasks.

•Increased revenue growth from existing customers through targeted account management and development.

• Increased customer satisfaction by resolving issues.

• Leveraged strategic networking to create new business opportunities.

• Increased revenue by upselling and recommending products.

• Oversaw daily operations to achieve high productivity levels.

• Utilized CRM systems to maintain accurate client records and monitor profit progress.

•Contacted prospects by phone ahead of contract and warranty expiration, actively initiating renewal processes.

• Generated new leads and opportunities to maximize revenue.

• Secured high-value contracts with key industry clients.

• Increased revenue through upselling and consistent contract renewals.

• Achieved monthly sales and performance KPIs for improved team success.

• Increased new business through strategic networking and cold calling

• Understood market conditions, responding to fluctuations impacting sales

• Effectively handled daily customer meetings

• Sales calls and account management tasks

•Built and strengthened relationships with new and existing accounts to drive revenue growth

• Generated new leads through online research and cold calling

• Optimized sales volume by managing accounts and building rapport

• Successfully closed [260] [FMB] contracts throughout [1] years

• Contributed to team success by completing jobs quickly and accurately

• Learned all tasks required quickly to maximize performance

•Consistently went above and beyond job requirements, regularly exceeding targets and expectations

• Increased sales report after placing promotion

•Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations

• Oversaw sales forecasting, goal setting and performance reporting for all accounts

• Handled client companies and brought in new accounts

• Managed over 100 accounts

• Signed with key partners

•Contacted regular and prospective customers to explain product features and solicit orders

•Built client relationships by acting as liaison between customer service and sales teams

•Maintained central database of key contacts, risk ratings, financial impact and key issues

• Negotiated prices, terms of sale and service agreements

• Created sales contacts with on- and off-premise accounts

• Anticipated clients' needs by staying in touch on regular basis

• Created proposals for new and repeat customer business transactions.

• Increased new business through strategic networking and cold calling.

• Understood market conditions, responding to fluctuations impacting sales.

• Effectively handled daily customer meetings.

• Sales calls and account management tasks.

•Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Generated new leads through online research and cold calling.

• Optimised sales volume by managing accounts and building rapport.

• Successfully closed [260] [FMB] contracts throughout [1] years.

• Contributed to team success by completing jobs quickly and accurately.

• Learned all tasks required quickly to maximise performance.

•Consistently went above and beyond job requirements, regularly exceeding targets and expectations.

• Increased sales report after placing promotion.

•Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

• Oversaw sales forecasting, goal setting and performance reporting for all accounts.

• Handled client companies and brought in new accounts.

• Managed over 100 accounts.

• Signed with key partners.

•Contacted regular and prospective customers to explain product features and solicit orders.

•Built client relationships by acting as liaison between customer service and sales teams.

•Maintained central database of key contacts, risk ratings, financial impact and key issues.

• Negotiated prices, terms of sale and service agreements.

• Created sales contacts with on- and off-premise accounts.

• Anticipated clients' needs by staying in touch on regular basis.

• Created proposals for new and repeat customer business transactions.