Omar Sindi
Jeddah,Mecca Region
Summary
Experienced professional in customer service and operations management within food service. Expertise in cost control, inventory management, and vendor relations. Proficient in staff scheduling and recruitment, with a focus on enhancing team performance through effective feedback. Skilled in Maitre'D POS software for financial reporting and budget oversight, ensuring high standards in food safety and preparation.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Restaurant general manager
INAAR Hospitality & Tourism Consultancy
Jeddah, Mecca Region
11.2024 - Current
- Led diverse team of staff members to ensure exceptional service quality and operational efficiency.
- Implemented comprehensive training programmes to enhance employee skills and promote a positive workplace culture.
- Developed and maintained relationships with suppliers to secure high-quality products and negotiate favourable terms.
- Oversaw daily operations to ensure adherence to health and safety regulations and industry standards.
- Streamlined inventory management processes to reduce waste and improve cost control measures across the operation.
- Evaluated customer feedback to identify areas for improvement and enhance overall dining experience.
- Cultivated a welcoming environment that encouraged repeat business and fostered strong community connections.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Managed staff rosters for optimal productivity and efficiency.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Assistant restaurant manager
Coolinc Hospitality Company for Tourism
Jeddah, Mecca Region
08.2022 - 08.2024
- Pre-opening restaurant (Emmy Squared Pizza).
- Mashi No Mashi Japanese Restaurant.
- Designed business strategies to acquire short and long-term goals for company.
- Produced business plans to maximise growth and minimise cost for company.
- Oversaw daily company operations to reach financial targets.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
Senior Restaurant Supervisor
Alfa Operating Services Company Ltd.
Jeddah, Mecca Region
01.2021 - 08.2022
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
- Attended regular training to obtain and update food safety certificates.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Restaurant Supervisor
Arabian Food Supplies Co.
Al Madina, Al Madina
05.2011 - 08.2018
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
Restaurant Supervisor
Arabian Food Supplies Co.
Al Madina, Al Madina
05.2011 - 08.2018
Education
Master of Education - Professional Master in Costing and Restaurant's Management
Nevada University
Skills
- Customer service
- Team management
- End-of-day reconciliation
- Order delivery practices
- Food service background
- Restaurant cost control
- Operations management
- DUPLICATE - Point of Sale system operation
- Dining room preparation
- Recipes and menu planning
- Food preparation and safety
- Produce costings
- Front of House (FOH) recruitment
- Staff scheduling
- Inventory Management
- Vendor relations management
- Knowledge of labour laws
- Constructive feedback delivery
- Leadership excellence
- Financial reporting
- Budget management
- Maitre'D POS software
Certification
- Awarded a Certificate of the Best Employee for the Month of December 2011.
- Awarded the Best Employee Certificate for the Month of September 2012.
- A Certificate of Thanks and Appreciation from the College of Tourism and Hospitality in Recruiting Graduates of the College 2014.
- Awarded the Best Selling Restaurant Certificate for Eid Al Fitr 2015.
- Secretarial & Office Management 2020.
- Customer Services Excellence 2021.
- Using the Computer in Office Work 2021.
- Professional Operating of Restaurants. (Pci Cert) 2022.
- L2 Award in Food Safety Basic Food Hygiene. (Boecker) 2022.
- ISO 2200:2018 Lead Audit (FSMS) Certified by: CQI-IRCA 2023.
- Fire and Proper Safety Basics Use of Fire Extinguishers. 2023.
- Adult First Aid | CPR AED All Ages 2023.
- F.O.H Food Safety Audit (Excellent 98.51%) 2023.
- F.O.H Food Safety Audit (Excellent 97.44%) 2024.
Languages
English, Arabic Native
Arabic C2 Master or proficient
English B2 Upper intermediate
Timeline
Restaurant general manager
INAAR Hospitality & Tourism Consultancy
11.2024 - Current
Assistant restaurant manager
Coolinc Hospitality Company for Tourism
08.2022 - 08.2024
Senior Restaurant Supervisor
Alfa Operating Services Company Ltd.
01.2021 - 08.2022
Restaurant Supervisor
Arabian Food Supplies Co.
05.2011 - 08.2018
Restaurant Supervisor
Arabian Food Supplies Co.
05.2011 - 08.2018
Master of Education - Professional Master in Costing and Restaurant's Management
Nevada University