Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Certification
Timeline
Generic
Omar Sultan

Omar Sultan

Riyadh,Saudi Arabia

Summary

Accomplished professional with extensive expertise in business planning, workflow distribution, and operational efficiency. Demonstrates exceptional skills in service quality excellence, productivity enhancements, and meeting targets. Proven track record in driving sales and bottom-line improvements through effective restaurant process and systems management. Adept at quality control, food and beverage handling, and customer service. Strong leadership abilities in training and development, with a focus on optimising resources and vendor relations. Committed to achieving compliance and excellence in reporting and documentation while maintaining high standards of communication and interpersonal skills.

Overview

28
28
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Vice President of Operations

Fresh Food Company (I’M HNGRY) / Al-Qama Holding
Jeddah, Saudi Arabia
02.2024 - 12.2024
  • Spearheaded the successful launch of 5 new branches within 8 months, providing strategic leadership to cross-functional opening teams, ensuring alignment with corporate objectives.
  • Collaborated with C-level executives to drive organizational restructuring, leading the design and implementation of a new operational framework from the ground up.
  • Led the development and execution of enterprise-wide operational tools, including SOPs, training manuals, food safety guidelines, assessment tools, reporting systems, and standardized recipe documentation.
  • Oversaw talent acquisition and organizational development, including recruitment of key personnel, creation of comprehensive job descriptions, and implementation of employee development strategies
  • Directed audits of staff accommodation, led menu innovation initiatives, ensured consistent product quality, and guided renovation planning to support brand standards and operational efficiency.
  • Partnered with operations leadership to drive top-line growth, crafting and implementing performance-driven incentive programs to improve sales and motivate teams
  • Provided strategic oversight of daily restaurant operations, aligning management teams with corporate goals and ensuring executive excellence across all locations.

Director of Sales & Operations

Glitter Ice Company for Services
Riyadh, Saudi Arabia
09.2021 - 11.2023
  • Successfully managed the sales and operations department, overseeing the service of more than 500 clients.
  • Exceeded sales targets by implementing effective strategies to drive revenue growth and foster long-term client relationships.
  • Fostered strong client relationships to ensure long-term satisfaction and repeat business.
  • Implemented operational improvements to enhance delivery service and client satisfaction.
  • Managed and trained a team of sales and operations staff to achieve departmental goals.
  • Facilitated seamless coordination between sales and operations functions for optimal results.
  • Established long-term relationships with clients through effective communication techniques.
  • Handled customer complaints and queries, ensuring high levels of satisfaction.

Director of Operations

Arabian Entertainment Co. Ltd.
Riyadh, Saudi Arabia
04.2010 - 08.2021
  • Providing leadership, strategy, and vision to over 25 units located in diverse locations of Saudi Arabia with an aim of re-defining operational procedures, strengthen business performance with sustained operational excellence.
  • Strong leadership skills applied to develop and align performance of over 500 employees towards a common mission.
  • Registered a staggering growth of 20% in sales by deployment and management of operations enhancement strategies with respect to QSC & V.

Restaurant General Manager

Independent Food Concepts
Amman, Jordan
11.2008 - 04.2010
  • Demonstrating leadership and commercial awareness for operations which include planning, budgeting, procurement, food handling and preparation, service operations, facilities management, and customer service.
  • Successfully advanced revenue, profitability, and quality goals with full assurance of efficient operations, high team productivity, compliance with hygiene/ health/ safety regulations, and positive customer service.
  • Combined strategic planning with day-to-day restaurant management activities with an aim of advancing guest experience, improving employee satisfaction, and producing financial results that meet or exceed business targets.
  • Monitored operating performance of the restaurant via Safe Self-Assessment and Restaurant Evaluation Forms, identified process/ performance variations, and implemented corrective actions to achieve desired improvisations.
  • Managed all aspects of financial planning, costing, and budgeting operations; established suitable internal controls and ensured reconciliation of budgets with the organization’s growth strategy.
  • Organized and scheduled restaurant plans as well as maintained sanitation standards and monitored safety while ensuring prompt resolution of all queries and grievances of the guests.
  • Administered management and control for all procurement, menu planning, customer service, maintenance, and administrative operations; handled problems/ conflict situations effectively to assure positive business results.
  • Recruited and trained teams to cultivate in them customer centric mindset along with knowledge of all restaurant operations/ food preparation techniques and better equip them to deliver outstanding customer service and experience.
  • Managed over 70 employees with an average of $50K weekly sales.

Chain Restaurant Manager

Mishwar Group
Eastern Province, Saudi Arabia
08.2002 - 07.2008
  • Headed everyday team operations with an aim to deliver unmatched/prompt services to customers while maintaining high-quality operations for staff schedules, inventory management, food beverage preparation, and handling, kitchen/ dining area maintenance and safety compliance.
  • Ensured the chain is adequately staffed and trained the workers on proper customer-service practices in order to deliver outstanding dining experience to patrons.
  • Devised strategies established budgets and functional manuals for various operations to improve performance, productivity, efficiency and fiscal profitability of the restaurant.
  • Drove operational profitability of all 8 restaurants across the entire eastern province – developed and maintained accurate record of financial and procedural activities to serve as an indicator for making key business decisions.
  • Closely monitored all procurement, kitchen and guest service operations to assure that the quality of work meets/ exceeds health, safety and quality requirements and maintains supreme standards of excellence.
  • Set and enforced high quality benchmarks and procedures as well as contributed significantly in menu planning and pricing for vertical organizational growth.
  • Conducted regular inspections at various outlets to validate policy compliance. Governed implementation of all health, hygiene and food handling and safety protocols to enhance chain’s brand and reputation.

EARLIER CAREER EXPERIENCE

Multinational Companies (1996-2002)
Amman, Jordan
10.1996 - 06.2002
  • Restaurant Manager - The Jordan American Food Company – Burger King – Amman, Jordan (2001-2002)
  • Restaurant Manager – KatKoot Restaurants Company – Saudi Arabia (2000-2001)
  • Assistant Restaurant Manager to Swing Manager - McDonald's Jordan (1996-1999)

Education

Bachelor’s degree - Business Administration

Tuscan University
USA
09.2010 - 09.2014

Diploma - Food & Beverage Management

Ammon Community College
Amman, Jordan
09.1994 - 09.1996

Skills

  • Business Planning
  • Operational Efficiency
  • Compliance
  • Service Quality Excellence
  • Meeting/Exceeding Targets
  • Bottom-Line Improvements
  • Food & Beverage Handling
  • Customer Service
  • Negotiations
  • Training & Development
  • Multi-Tasking

Custom

Business Planning, Workflow Distribution, FOH/ BOH, Floor Management, Operational Efficiency, Compliance, Reporting & Documentation, Service Quality Excellence, Productivity/Service Level Enhancements, Meeting/Exceeding Targets, Bottom-Line Improvements, Driving Sales, Service & Quality, Restaurant Process & Systems Management, Quality Control, Food & Beverage Handling, Customer Service, Procurement, Inventory Administration, Optimizing Resources, Negotiations, Vendor Relations, Leadership & Staffing, Training & Development, Communication & Interpersonal, Analytical Thinking, Attention to Detail, Multi-Tasking, Ability to Work under Pressure

Accomplishments

  • Operator of the Year - Applebee's International, Dubai (2014).
  • Operator of the Year - Tarfeeh, KSA (2012).
  • Golden Apple Awards - Applebee's International, Dubai (2012).
  • Superior Restaurant Award - Burger King, Jordan.
  • Multiple appreciation letters from employers, including Burger King, Mishwar, and McDonald's.

Certification

  • Leadership Training Level 3 (Leading for Growth) - Applebee's (2016).
  • Manager in Development Program (MID) - Brinker International - Chili's (2009).
  • Safe Food Handling (ServSafe) Certification (2009).
  • Multiple operational and management training courses (1997-2016).

Timeline

Vice President of Operations

Fresh Food Company (I’M HNGRY) / Al-Qama Holding
02.2024 - 12.2024

Director of Sales & Operations

Glitter Ice Company for Services
09.2021 - 11.2023

Bachelor’s degree - Business Administration

Tuscan University
09.2010 - 09.2014

Director of Operations

Arabian Entertainment Co. Ltd.
04.2010 - 08.2021

Restaurant General Manager

Independent Food Concepts
11.2008 - 04.2010

Chain Restaurant Manager

Mishwar Group
08.2002 - 07.2008

EARLIER CAREER EXPERIENCE

Multinational Companies (1996-2002)
10.1996 - 06.2002

Diploma - Food & Beverage Management

Ammon Community College
09.1994 - 09.1996

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Omar Sultan