Omar Tammam
Riyadh
Summary
Dynamic operations leader with extensive experience at Physiotherapy management excelling in team management and process optimization. Proven track record in enhancing patient satisfaction through strategic initiatives and effective communication. Skilled in implementing software solutions and fostering teamwork, driving operational efficiency while maintaining high-quality service standards.
Overview
36
36
years of professional experience
Work History
Deputy General Manager
Physiotrio
Riyadh, KSA
04.2024 - Current
- Managed daily operations of physiotherapy clinic to ensure seamless service delivery.
- Fostered and promoted productive harmonious working climate conductive to maximize employee morale ,productivity, and effectiveness.
- Develop ed and implemented space occupying utilization to insure proper efficiency.
- improve patient management software to improve appointment scheduling efficiency.
- Reviewed patient feedback to enhance service quality and client satisfaction.
- Identified areas of improvement in operational processes and developed solutions accordingly.
- Organized and monitored workflow of daily operations to ensure smooth functioning of the organization.
- Monitored progress against key performance indicators to evaluate effectiveness of operational activities.
- Reviewed existing policies and procedures to ensure compliance with applicable laws and regulations.
- Analyzed performance data and identified opportunities for improvements.
- Created strategies to enhance customer service initiatives while maintaining cost-effective operations.
Operations Manager
Medvalley & Alajyad
Riyadh, KSA
01.2019 - 03.2024
- 4 Facilities : SHOAA 1 , Naseem clinic , Neuro Clinic , and JUAN clinic.
- Implemented operational procedures to enhance team productivity and service quality.
- Trained staff on safety protocols and standard operating procedures for compliance.
- Oversaw scheduling of personnel to align with business needs and peak hours.
- Monitored equipment performance and arranged maintenance to prevent downtime.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Pysiotherapy Manager
Dr Suleiman alhabib Hospital
Riyadh , KSA
02.2009 - 03.2018
- Directed daily operations of clinical departments to ensure efficient patient care.
- Successfully managed budgets maximizing productivity and profitability 200 % achieved.
- Coordinated staff schedules and training programs to optimize team performance.
- Established , and created space occupying area for proper efficient utilization in a safe and private working culture .
- Developed strategic plans to improve patient satisfaction and service efficiency.
- Led compliance initiatives to meet regulatory requirements in healthcare practices.
- Monitored performance metrics to identify areas for operational improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
Physiotherapist
National Guard Hospital
Riyadh, KSA
11.1989 - 03.2007
- Evaluated patient conditions and developed tailored rehabilitation plans.
- Conducted therapeutic exercises to improve mobility and strength.
- Educated patients on injury prevention and wellness practices.
- Monitored patient progress and adjusted treatment plans as needed.
- Promoted a positive and supportive environment that encouraged patient participation and engagement in the therapeutic process.
- Supervised physical therapist assistants and aides, ensuring adherence to treatment plans and high-quality patient care.
- Created and achieved the new screening clinics to minimize the waiting list,
- created and achieved the new computerized booking system through the IT green sheet.
- Assisted in creating the new ISKAN Clinic and participating in management.
Education
Bachelor of Science - Physiotherapy
Cairo University
Egypt09-1979
Skills
- Teamwork
- Leadership
- Adaptability
- Communication
- Time management
- Problem-solving
- Interpersonal skills
Languages
English
Timeline
Deputy General Manager
Physiotrio
04.2024 - Current
Operations Manager
Medvalley & Alajyad
01.2019 - 03.2024
Pysiotherapy Manager
Dr Suleiman alhabib Hospital
02.2009 - 03.2018
Physiotherapist
National Guard Hospital
11.1989 - 03.2007
Bachelor of Science - Physiotherapy
Cairo University
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