GDS
Omar Zaheeruddin Qazi
Ticketing Officer & Reservation
Jeddah
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
4
4
Languages
Work History
Ticketing Agent
Airwings Travel & Cargo Agency
jeddah
01.2020 - Current
- Reviewed tickets, identification and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Input customer reservations, payment sources, and contact details into GDS.
Education
Telangana Open School Society
HyderabadSkills
Passport reviews
Mathematical calculations
Basic computer skills
Information assistance
Booking issues
Check-in procedures
Galileo Ticketing software
Travel bookings
Transportation information
Hotel accomodations
Problem-Solving
Software
MS EXCEL
MS WORD
Certification
GALILEO
Timeline
Ticketing Agent
Airwings Travel & Cargo Agency
01.2020 - Current
GALILEO
01-2020
Telangana Open School Society