Omar Al Alhasaneya

• Assisted in implementing cybersecurity policies and procedures in line with company guidelines and best practices.
• Worked with other teams to understand security requirements and ensure compliance with fundamental security standards.
• Helped prepare periodic reports on security vulnerabilities and incidents, providing recommendations for improvements based on analysis.
• Participated in security risk assessments for new projects and recommended appropriate preventive measures.
• Supported security awareness programs within the company to help employees understand best security practices.
• Security Management of the Drone Filming Project for Amiral Project - PKG1: Led and coordinated the drone filming process while ensuring the security of recorded data and protecting footage from unauthorized access.
• Management of CCTV: Oversaw the operation of surveillance cameras, ensuring protection against breaches or tampering while enforcing secure data storage policies.

Additional Internal Projects:

• Mobily Services Management: Supervised internet contracts and SIM cards, ensured service continuity, and managed the Mobily portal, including requests, modifications, and cancellations.
• Printer Installation: Coordinated and supervised the installation of project printers, ensuring security through user-specific quotas for color usage, print volume, and card-based access for printing.

• Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
• Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
• Addressed customer complaints to resolve escalated issues.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Documented stock count and operations to track usage and procurement.
• Tagged products quickly and accurately with price tags and stickers.
• Carried out active selling from initial customer greeting.
• Organised displays to promote inventory and encourage customer purchases.
• Collected customer and market feedback and reported information to company leadership.
• Analysed sales to identify top-performing products.
• Generated accurate summaries and YoY growth percentage for accounts.

• Documented Support Calls and Resolutions: Logged all support requests and solutions to maintain a comprehensive professional record.
• IT Support Request Management: Managed IT support requests, quickly resolving issues and implementing necessary solutions to ensure continuous operations.
• Alternate Performance Option Plans: Calculated and maintained alternate performance plans to avoid delays in production completion, ensuring smooth workflow.
• Troubleshot System and Network Issues: Diagnosed and resolved hardware and software faults in systems and networks.
• LAN and Wireless Access Configuration: Ensured smooth communications by configuring LAN technology, wireless access points, and controllers for continuous connectivity.
• User Support and Technical Assistance: Guided and assisted users with technical issues, improving network performance and usability.
• Wireless LAN Solutions Support: Established and supported wireless LAN controllers and access points, providing wireless solutions with integrated hardware.
• Router, Switch, and Firewall Configuration: Configured routers, switches, and firewalls to deploy and support LAN, WAN, and wireless networks.
• Network Systems Administration and Maintenance: Administered, maintained, and supported network systems to ensure consistent security, availability, and performance.
• Developed Access Control Solutions: Developed solutions to limit access to protected data and programs, enhancing cybersecurity.